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Cambridge Service Alliance

developing new understanding and approaches to complex service systems

Studying at Cambridge

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Webinar - A Transition Towards a Data-Driven Business Model
In the latest Webinar from the Alliance, Mohamed Zaki the recent report from the Alliance, 'Moving Towards a Data-Driven Business Model (DDBM) in the Online Newspaper Publishing Industry'.
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Manufacturing Analytics Workshop
Mohamed Zaki, Philip Woodall and Andy Neely recently ran a workshop on Manufacturing Analytics: The role of Big Data in the Future of Manufacturing. The workshop was held at the Institute for Manufacturing (IfM) on 1 February 2016 and was funded by the Cambridge Big Data-EPSRC Collaborative Workshops Fund.
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Article by the Marketing Science Institute - Research Grant Target CX
Research Grants Target CX Article by Marketing Science Institute.
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Urbanise Conference Panelist
Mohamed Zaki was one of the panelists at a recent Urbanise conference.
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Mohamed presents at NEMODE session at BAM 2014
Mohamed Zaki was invited by EPSRC Nemode to participate and present the data driven business model work at Technologies and Business Models in data-intensive economies session, of the British Academy of Management (BAM) Conference, held in Belfast in September
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Optimising Asset Management within Complex Service Networks: The Role of Data
The May 2014 Paper on 'Optimising Asset Management within Complex Service Networks: The Role of Data' by Mohamed Zaki and Andy Neely
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MSI Award for Customer Attrition Prevention with Artificial Intelligence project
A new award from the Marketing Science Institute for a project on customer attrition prevention with artificial intelligence, by Dr Mohamed Zaki and Dr. Benjamin Lucas
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Podcast - The Fallacy of the Net Promoter Score
In a new podcast from the Cambridge Service Alliance, Dr Mohamed Zaki, talks about his new paper 'The Fallacy of the Net Promoter Score: Customer Loyalty Predictive Model'.
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Classification of Noisy Data
November paper on 'Classification of Noisy Data: An Approach Based on Genetic Algorithms and Voronoi Tessellation' by Abdul Rauf Khan, Henrik Schiøler, Torben Knudsen, Murat Kulahci and Mohamed Zaki
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Customer Experience Analytics - Marketing Science Institute Award
Award made to Mohamed Zaki and Ben Lucas from the Marketing Science Institute for customer experience analytics.
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