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Cambridge Service Alliance

developing new understanding and approaches to complex service systems

Studying at Cambridge

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Engineering Services - Unpacking Value Exchange
April paper on 'Engineering Services: Unpacking Value Exchange', by Florian Urmetzer, Andy Neely, Veronica Martinez
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Webinar - Seven Critical Success Factors in the Shift to Services
February 2016 Webinar by Dr Veronica Martinez on the recent report: 'Seven Critical Success Factors in the Shift to Services'
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Podcast on Ecosystems Value Framework
Dr Florian Urmetzer, Senior Research Associate, Cambridge Service Alliance talks about his new paper: The Ecosystem Value Framework: Supporting Managers to Understand Value Exchange between Core Businesses in Service Ecosystems. The paper is co-authored with Veronica Martinez and Andy Neely.
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ServiceMax Webinar Introduced the Shift to Services Programme
Introduction to the Shift to Services Executive Programme - Webinar
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Service Excellent Programme Delivered to Veolia
A Two-Day Service Excellence Programme has been developed and delivered to Veolia by the Cambridge Service Alliance.
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Invited talk at the BMW Summer School 'Car as a Service'
Invited talk to BMW Summer School on 'Car as a Service' by Florian Urmetzer.
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EuBC Research Award 2016 - Florian Urmetzer
EuBC Research Award 2016 awarded to Dr Florian Urmetzer.
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Podcast - More Services More Value for Manufacturing Firms
In a new podcast Dr Florian Urmetzer explains how value is defined in modern manufacturing processes and why more and more firms are providing services alongside traditional product offerings but how they in turn need to be more in tune with their customer’s needs.
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Florian Presents at ITEC 2016
Florian Urmetzer presented at ITEC 2016 on 'Value and Innovation in Ecosystems'
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Key Considerations in Asset Management Design Executive Briefing
Executive Briefing on the Key Considerations in Asset Management Design - released November 2014
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