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Cambridge Service Alliance

developing new understanding and approaches to complex service systems

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Joining the Cambridge Service Alliance

Industrial members

The Cambridge Service Alliance is a business-led alliance with industrial members who have an active interest in the shift to services. It brings together companies prepared to make significant and long-term contributions to support the Alliance. The benefits of joining include:

  • Challenging yet practical insights into the design and delivery of high-performance complex service solutions.
  • Practical tools, techniques and methodologies.
  • Education and training to enhance capabilities in service and support.
  • A stimulating international network of the world’s best talent engaged in solving problems associated with complex service solutions.

Academic members

The Alliance draws on members from across the University of Cambridge, initially from the Institute for Manufacturing and the Judge Business School.

Internationally leading researchers and educators will be invited to join the Cambridge Service Alliance to meet specific research requirements and the needs of industrial members.

Join our Team

If you are interested in joining the Alliance as a staff member, PhD Student or Visitor to the Alliance, please   Current vacancies will be posted below when they are available.


Cambridge Service Alliance

Welcome to the Cambridge Service Alliance…

  • a unique global alliance between leading businesses and universities;
  • bringing together the world's leading firms and academics;
  • all of whom are devoted to delivering today the tools, education and insights needed for the complex service solutions of tomorrow.

Members of the Cambridge Service Alliance include BAE Systems, Caterpillar, IBM and the University of Cambridge.

RSS Feed Latest news

Podcast on Ecosystems Value Framework

Jan 23, 2017

Dr Florian Urmetzer, Senior Research Associate, Cambridge Service Alliance talks about his new paper: The Ecosystem Value Framework: Supporting Managers to Understand Value Exchange between Core Businesses in Service Ecosystems. The paper is co-authored with Veronica Martinez and Andy Neely.

Webinar - Customer Loyalty Predictive Model

Jan 10, 2017

9 January 2017 - The Fallacy of the Net Promoter Score: Customer Loyalty Predictive Model - Mohamed Zaki

Webinar - Feedback from the Frontline

Dec 13, 2016

12 December 2016 - Feedback from the Frontline: Engaging front-line employees in service innovation - Florian Urmetzer

Ecosystems Value Framework Paper

Dec 12, 2016

The December Paper on 'The Ecosystem Value Framework: Supporting Managers to Understand Value Exchange between Core Businesses in Service Ecosystems', by Florian Urmetzer, Veronica Martinez and Andy Neely.

December 2016 Newsletter

Dec 01, 2016

December 2016 Alliance Newsletter

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