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Cambridge Service Alliance

developing new understanding and approaches to complex service systems

Studying at Cambridge

 

Angela Walters

Angela Walters

Communications Officer


Office Phone: 01223 768208

Biography:

Angela Walters has been working with the Cambridge Service Alliance in support of their communication activities since 2009.  Her work includes all areas of communications for the Alliance, such as the development of the Alliance's Website and quarterly newsletter. Angela also co-ordinates development of reports, executive briefings, a monthly Paper Series, Podcasts and Webinars, as well as liaison with press and other media promotions.

In addition Angela also co-ordinates the Alliance's annual Cambridge Service Week, a series of events for academics, practitioners and partners to address the evolving challenges facing service education, research, practice and policy.

Prior to this Angela worked for 10 years with the Centre for Business Performance, initially at the Judge Business School, Cambridge and later at Cranfield School of Management, Cranfield. Throughout this time Angela also worked with the Performance Management Association external link, an international association dedicated to performance measurement and management. This work has included supporting the development of the Association, as well as developing the website and newsletters and helping to organise the international academic/practitioner conferences.

Cambridge Service Alliance

Welcome to the Cambridge Service Alliance…

  • a unique global alliance between leading businesses and universities;
  • bringing together the world's leading firms and academics;
  • all of whom are devoted to delivering today the tools, education and insights needed for the complex service solutions of tomorrow.

Members of the Cambridge Service Alliance include BAE Systems, Caterpillar, IBM and the University of Cambridge.

RSS Feed Latest news

Exploring the Journey to Services

Mar 20, 2017

March paper on 'Exploring the Journey to Services', by Veronica Martinez, Andy Neely, Chander Velu, Stewart Leinster-Evans and Dav Bisessar.

Webinar - The Ecosystems Value Framework

Mar 13, 2017

13 March 2017 - The Ecosystem Value Framework: Supporting Managers to Understand Value Exchange between Core Businesses in Service Ecosystems - Florian Urmetzer

March 2017 Newsletter

Mar 01, 2017

March 2017 Alliance Newsletter

ServiceMax Webinar Introduced the Shift to Services Programme

Feb 23, 2017

Introduction to the Shift to Services Executive Programme - Webinar

Risks of Outcome-Based Service Contracts

Feb 21, 2017

February Paper on 'Investigating risks of outcome-based service contracts from a provider's perspective' by Jingchen Hou and Andy Neely

View all news