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Cambridge Service Alliance

developing new understanding and approaches to complex service systems

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Angela Walters

Angela Walters

Communications Officer


Office Phone: 01223 768208

Biography:

Angela Walters has been working with the Cambridge Service Alliance in support of their communication activities since 2009.  Her work includes all areas of communications for the Alliance, such as the development of the Alliance's Website and quarterly newsletter. Angela also co-ordinates development of reports, executive briefings, a monthly Paper Series, Podcasts and Webinars, as well as liaison with press and other media promotions.

In addition Angela also co-ordinates the Alliance's annual Cambridge Service Week, a series of events for academics, practitioners and partners to address the evolving challenges facing service education, research, practice and policy.

Prior to this Angela worked for 10 years with the Centre for Business Performance, initially at the Judge Business School, Cambridge and later at Cranfield School of Management, Cranfield. Throughout this time Angela also worked with the Performance Management Association external link, an international association dedicated to performance measurement and management. This work has included supporting the development of the Association, as well as developing the website and newsletters and helping to organise the international academic/practitioner conferences.

Cambridge Service Alliance

Welcome to the Cambridge Service Alliance…

  • a unique global alliance between leading businesses and universities;
  • bringing together the world's leading firms and academics;
  • all of whom are devoted to delivering today the tools, education and insights needed for the complex service solutions of tomorrow.

Members of the Cambridge Service Alliance include BAE Systems, Caterpillar, IBM and the University of Cambridge.

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A Systems Perspective on Business Model Evolution

Jun 15, 2017

June Paper Release on ‘A Systems Perspective on Business Model Evolution: The Case of an Agricultural Information Service Provider in India’ by Chander Velu

Customer Satisfaction Scores Hide Problems

Jun 12, 2017

Marketing Week Article by Mohamed Zaki, 12 June 2017, on Customer Satisfaction Scores.

Webinar - Exploring the Journey to Services - Veronica Martinez

Jun 12, 2017

12 June 2017 - Exploring the Journey to Services - Veronica Martinez

Latest Alliance Newsletter - June 2017

Jun 01, 2017

June 2017 Cambridge Service Alliance Newsletter

Seminar on Co-Creation in Living Labs - Italy

May 18, 2017

Seminar on 'Co-creation in Living Labs: An Interorganisational Perspective' at Carlo Cattaneo University in Castellanza, Italy.

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