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Cambridge Service Alliance

developing new understanding and approaches to complex service systems

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Angela Walters

Angela Walters

Communications Officer


Office Phone: 01223 768208

Biography:

Angela Walters has been working with the Cambridge Service Alliance in support of their communication activities since 2009.  Her work includes all areas of communications for the Alliance, such as the development of the Alliance's Website and quarterly newsletter. Angela also co-ordinates development of reports, executive briefings, a monthly Paper Series, Podcasts and Webinars, as well as liaison with press and other media promotions.

In addition Angela also co-ordinates the Alliance's annual Cambridge Service Week, a series of events for academics, practitioners and partners to address the evolving challenges facing service education, research, practice and policy.

Prior to this Angela worked for 10 years with the Centre for Business Performance, initially at the Judge Business School, Cambridge and later at Cranfield School of Management, Cranfield. Throughout this time Angela also worked with the Performance Management Association external link, an international association dedicated to performance measurement and management. This work has included supporting the development of the Association, as well as developing the website and newsletters and helping to organise the international academic/practitioner conferences.

Cambridge Service Alliance

Welcome to the Cambridge Service Alliance…

  • a unique global alliance between leading businesses and universities;
  • bringing together the world's leading firms and academics;
  • all of whom are devoted to delivering today the tools, education and insights needed for the complex service solutions of tomorrow.

Members of the Cambridge Service Alliance include BAE Systems, Caterpillar, IBM and the University of Cambridge.

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19th IEEE Conference on Business Informatics

Jul 27, 2017

Mohamed Zaki invited to be one of the organizing committee members of '19th IEEE Conference on Business Informatics', held in Thessaloniki, Greece on 24-26 July 2017

Podcast Interview with Deputy Director Dr Mohamed Zaki

Jul 20, 2017

In a new podcast from the Cambridge Service Alliance, Dr Mohamed Zaki, talks about his new role as Deputy Director, of the Cambridge Service Alliance, University of Cambridge.

Barriers and Facilitators to Incident Reporting in Servitized Manufacturers

Jul 17, 2017

July Paper by Chara Makri, on Barriers and Facilitators to Incident Reporting in Servitized Manufacturers.

Podcast - The Fallacy of the Net Promoter Score

Jul 17, 2017

In a new podcast from the Cambridge Service Alliance, Dr Mohamed Zaki, talks about his new paper 'The Fallacy of the Net Promoter Score: Customer Loyalty Predictive Model'.

Webinar - Business Ecosystems - Classification Model

Jul 10, 2017

10 July 2017 - Business Ecosystems: Towards a Classification Model - Florian Urmetzer

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