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Cambridge Service Alliance

developing new understanding and approaches to complex service systems

Studying at Cambridge

 

Dr Benjamin Lucas

Dr Benjamin Lucas

Vistiting Researcher


Biography:

Benjamin Lucas is an Assistant Professor at Maastricht University, Netherlands, working at the School of Business and Economics, and a visiting researcher at Cambridge Service Alliance. Benjamin previously completed his PhD at the University of Newcastle, Australia, focusing on social media analytics, text mining and network analysis. His dissertation combined perspectives from consumer behaviour, psycholinguistics, data mining and information retrieval.

At Cambridge Service Alliance, Benjamin is working on text mining social media and other online data sources with the aim of helping managers to gain more insight into customer experience and how it can be improved. The outcomes of this research will have potential applications in many areas of the service economy, including financial services, retail, industrial services and public health.

 

Keywords

  • Service Innovation
  • Business Model Innovation
  • Service Experience
  • Customer Experience
  • Social Media Analytics

Collaborators

Cambridge Service Alliance

Welcome to the Cambridge Service Alliance…

  • a unique global alliance between leading businesses and universities;
  • bringing together the world's leading firms and academics;
  • all of whom are devoted to delivering today the tools, education and insights needed for the complex service solutions of tomorrow.

Members of the Cambridge Service Alliance include BAE Systems, Caterpillar, IBM and the University of Cambridge.

RSS Feed Latest news

Webinar - Customer Loyalty Predictive Model

Jan 10, 2017

9 January 2017 - The Fallacy of the Net Promoter Score: Customer Loyalty Predictive Model - Mohamed Zaki

Webinar - Feedback from the Frontline

Dec 13, 2016

12 December 2016 - Feedback from the Frontline: Engaging front-line employees in service innovation - Florian Urmetzer

Ecosystems Value Framework Paper

Dec 12, 2016

The December Paper on 'The Ecosystem Value Framework: Supporting Managers to Understand Value Exchange between Core Businesses in Service Ecosystems', by Florian Urmetzer, Veronica Martinez and Andy Neely.

December 2016 Newsletter

Dec 01, 2016

December 2016 Alliance Newsletter

Classification of Noisy Data

Nov 28, 2016

November paper on 'Classification of Noisy Data: An Approach Based on Genetic Algorithms and Voronoi Tessellation' by Abdul Rauf Khan, Henrik Schiøler, Torben Knudsen, Murat Kulahci and Mohamed Zaki

View all news