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Cambridge Service Alliance

developing new understanding and approaches to complex service systems

Studying at Cambridge

 

Chara Makri

Biography:

Research interests

Chara joined the Cambridge Service Alliance team in October 2014 as a doctoral student under the supervision of Professor Andy Neely. Her research interests lie in operations management with a focus on services. The objective of her PhD research is to investigate how an understanding of Through-Life Accountability can improve safety and examine the human factors that can lead to failures and in turn, accidents within a service environment. Chara is interested in engaging with researchers and practitioners in order to understand more about why these failures happen and how they can be prevented. The ultimate goal is to equip servitized manufacturers with a unique tool in order to face such challenges and support them in the challenging path towards the services of the future. This research is conducted in partnership with BAE Systems and is sponsored by EPSRC.  

Background

Chara holds a BSc in Management Science and Technology from the Athens University of Economics and Business, Greece and an MPhil with Distinction in Industrial Systems, Manufacturing and Management from the University of Cambridge. Prior coming to Cambridge, Chara has worked in operations (mainly Demand Planning) for General Mills, Cadbury and Kraft.

Contact Details

E: cam221@cam.ac.uk

LinkedIn: Chara Makri

Twitter: @MakriChara

Keywords

  • Servitization
  • Shift to Services
  • Risk
  • Through-Life Accountability

Key Publications

Conference Publications

Makri, C. and Neely, A., 2015. “Through-life accountability: Managing complex services”. 22nd EurOMA Conference, Neuchatel, Switzerland.

Makri, C. and Neely, A. (2016), ‘Critical Incidents in Complex Service Contracts: Safety Challenges and Means of Prevention’, 23rd EurOMA Conference, Trondheim, Norway.

Other Publications

Cambridge Service Alliance, March 2015 Paper, 'Through-Life Accountability: Managing Complex Services' external link by Chara Makri and Andy Neely

Cambridge Service Alliance, July 2016 Paper, ‘Critical incidents in complex service contracts: Safety challenges and means of prevention’ by Chara Makri and Andy Neely.

Cambridge Service Alliance

Welcome to the Cambridge Service Alliance…

  • a unique global alliance between leading businesses and universities;
  • bringing together the world's leading firms and academics;
  • all of whom are devoted to delivering today the tools, education and insights needed for the complex service solutions of tomorrow.

Members of the Cambridge Service Alliance include BAE Systems, Caterpillar, IBM and the University of Cambridge.

RSS Feed Latest news

Podcast Interview with Deputy Director Dr Mohamed Zaki

Jul 20, 2017

In a new podcast from the Cambridge Service Alliance, Dr Mohamed Zaki, talks about his new role as Deputy Director, of the Cambridge Service Alliance, University of Cambridge.

Barriers and Facilitators to Incident Reporting in Servitized Manufacturers

Jul 17, 2017

July Paper by Chara Makri, on Barriers and Facilitators to Incident Reporting in Servitized Manufacturers.

Podcast - The Fallacy of the Net Promoter Score

Jul 17, 2017

In a new podcast from the Cambridge Service Alliance, Dr Mohamed Zaki, talks about his new paper 'The Fallacy of the Net Promoter Score: Customer Loyalty Predictive Model'.

Webinar - Business Ecosystems - Classification Model

Jul 10, 2017

10 July 2017 - Business Ecosystems: Towards a Classification Model - Florian Urmetzer

MSI Award for Customer Attrition Prevention with Artificial Intelligence project

Jul 04, 2017

A new award from the Marketing Science Institute for a project on customer attrition prevention with artificial intelligence, by Dr Mohamed Zaki and Dr. Benjamin Lucas

View all news