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Cambridge Service Alliance

developing new understanding and approaches to complex service systems

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Cambridge Service Week

Cambridge Service Week

Cambridge Service Week is a series of events hosted by the Cambridge Service Alliance to bring together leading academics, industrialists and policy-makers to address the evolving challenges facing service education, research, practice and policy. 

Cambridge Service Week 2017

The dates for Cambridge Service Week 2017 are as follows:

  • 5-6 October 2017 - The Academic Conference, IfM, Cambridge
  • 10 October 2017 - Industry Conference Day, Moller Centre, Cambridge
  • 11 October 2017 - Partners Day executive programme, Moller Centre, Cambridge

More details to follow in due course. If you are interested in attending please register your interest here.

JUL 2417bCambridge Service Week 2016

The seventh Cambridge Service Week 2016 was held from 5-12 October 2016. The Theme for the Industry Conference was 'Growing your service business in an age of digital disruption', with speakers from Uber, Siemens, Trackunit A/S and the University of Cambridge. A Partner event and an Academic Conference were also held during service week

2015 Service Week SpeakerCambridge Service Week 2015

The sixth Cambridge Service Week 2015 was held from 1-7 October 2015. The Theme for the Industry Conference was 'Creating Customer Value Through Services', with speakers from Rolls-Royce, ABB, Zoetis and the University of Cambridge. A Partner event and an Academic Conference were also held during service week 2015.

2014 Service Week ImageCambridge Service Week 2014

The fifth Cambridge Service Week was held from 29 September to 3 October 2014. The theme for the industry conference was the 'Future of Services in a Digital Age', with speakers from GE, SAP, Screentwist and the University of Cambridge. A partner event and an academic event were also held. 

2013 Service Week ImageCambridge Service Week 2013

The fourth Cambridge Service Week held from 30 September to 4 October 2013 included an industry conference on 'Successfully Making the Shift to Solutions', as well as a series of workshops, a partner event day and an academic conference on 'New Directions for Service Research'. Find out more here.

2012 Service Week ImageCambridge Service Week 2012

The third Cambridge Service Week was held from 17-20 September 2012. There was a combination of events for academics, practitioners as well as member organisations of the Alliance.  This year, Cambridge Service Week also hosted the EurOMA Service Operations Management Forum. More information on the 2012 can be found here.

2011 Service Week ImageCambridge Service Week 2011

The Second Cambridge Service Week was held in Cambridge, 20-23 September 2011. It was designed to be a combination of partner, open and academic events designed to push the boundaries of service knowledge.  

Cambridge Service Week 2010

The Inaugural 2010 Grand Challenge in Service Week was held in Cambridge on 21-26 September 2010. Over one hundred and fifty delegates, including industrialists from the defence, consultancy, finance, engineering and public-service sectors, policy-makers and academic researchers attended the Grand Challenge Summit meeting.

Filed under:

Cambridge Service Alliance

Welcome to the Cambridge Service Alliance…

  • a unique global alliance between leading businesses and universities;
  • bringing together the world's leading firms and academics;
  • all of whom are devoted to delivering today the tools, education and insights needed for the complex service solutions of tomorrow.

Members of the Cambridge Service Alliance include BAE Systems, Caterpillar, IBM and the University of Cambridge.

RSS Feed Latest news

Podcast on Ecosystems Value Framework

Jan 23, 2017

Dr Florian Urmetzer, Senior Research Associate, Cambridge Service Alliance talks about his new paper: The Ecosystem Value Framework: Supporting Managers to Understand Value Exchange between Core Businesses in Service Ecosystems. The paper is co-authored with Veronica Martinez and Andy Neely.

Webinar - Customer Loyalty Predictive Model

Jan 10, 2017

9 January 2017 - The Fallacy of the Net Promoter Score: Customer Loyalty Predictive Model - Mohamed Zaki

Webinar - Feedback from the Frontline

Dec 13, 2016

12 December 2016 - Feedback from the Frontline: Engaging front-line employees in service innovation - Florian Urmetzer

Ecosystems Value Framework Paper

Dec 12, 2016

The December Paper on 'The Ecosystem Value Framework: Supporting Managers to Understand Value Exchange between Core Businesses in Service Ecosystems', by Florian Urmetzer, Veronica Martinez and Andy Neely.

December 2016 Newsletter

Dec 01, 2016

December 2016 Alliance Newsletter

View all news