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Cambridge Service Alliance

developing new understanding and approaches to complex service systems

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Service Week 2011

Grand Challenge in Service Week 2011

Cambridge Service Week is a series of events hosted by the Cambridge Service Alliance to bring together leading academics, industrialists and policy makers to address the evolving challenges facing service education, research, practice and policy.  The 2011 event was held in Cambridge from 20-23 September 2011. It was designed to be a combination of partner, open and academic events designed to push the boundaries of service knowledge.

Partners Day Service Insights from the Cambridge Service Alliance
An executive programme for delegates from partner organisations during which we explored the latest insights in service thinking. This programme drew directly on the research completed by the Cambridge Service Alliance.

Industry Conference Business Model Innovation in Services: Delivering Competitive Advantage
This one-day conference explored how leading organisations develop innovative business propositions to drive their competitive advantage through service innovation.

Academic Conference - Understanding Complex Services Through Different Lenses
Rounding up Service Week was a two-day academic conference which explored, analysed, and evaluated complex service systems through different lenses – both in practice and in theory – in a unique conference format. The theme for the conference was Collaborating on theoretical and practice perspectives in a Complex Service System.

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Cambridge Service Alliance

Welcome to the Cambridge Service Alliance…

  • a unique global alliance between leading businesses and universities;
  • bringing together the world's leading firms and academics;
  • all of whom are devoted to delivering today the tools, education and insights needed for the complex service solutions of tomorrow.

Members of the Cambridge Service Alliance include BAE Systems, Caterpillar, IBM and the University of Cambridge.

RSS Feed Latest news

Podcast Interview with Deputy Director Dr Mohamed Zaki

Jul 20, 2017

In a new podcast from the Cambridge Service Alliance, Dr Mohamed Zaki, talks about his new role as Deputy Director, of the Cambridge Service Alliance, University of Cambridge.

Barriers and Facilitators to Incident Reporting in Servitized Manufacturers

Jul 17, 2017

July Paper by Chara Makri, on Barriers and Facilitators to Incident Reporting in Servitized Manufacturers.

Podcast - The Fallacy of the Net Promoter Score

Jul 17, 2017

In a new podcast from the Cambridge Service Alliance, Dr Mohamed Zaki, talks about his new paper 'The Fallacy of the Net Promoter Score: Customer Loyalty Predictive Model'.

Webinar - Business Ecosystems - Classification Model

Jul 10, 2017

10 July 2017 - Business Ecosystems: Towards a Classification Model - Florian Urmetzer

MSI Award for Customer Attrition Prevention with Artificial Intelligence project

Jul 04, 2017

A new award from the Marketing Science Institute for a project on customer attrition prevention with artificial intelligence, by Dr Mohamed Zaki and Dr. Benjamin Lucas

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