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Cambridge Service Alliance

developing new understanding and approaches to complex service systems

Studying at Cambridge

 

Cambridge Teaching

ISMM Projects

Our team is eager to contribute to wider dissemination efforts of service research and knowledge transfer around service operations and management. As such, we are all involved in several teaching efforts. While we are involved in other universities as well and deliver lectures and courses, one of our focusses is to teach the ISMM course (Industrial Systems, Manufacture and Management) at the Institute for Manufacturing, University of Cambridge. There is one 'Service Design Course' per masters course intake and therefore all graduates have been taught how to design service offerings and run service operations.

MBA Programme on Service Innovation at Cambridge.

Members of the Alliance are lecturing on a new MBA Elective at The Judge Business School, University of Cambridge.  The elective is on Service Design and Innovation and is offered to students for selection as an opportunity to broaden experiences and focus on subjects that are particularly relevant to their experience or workplaces. For more information on the Cambridge MBA course click here.

RMIT Programme – supporting the development and launch of a new masters programme in service and support engineering to be delivered in Australia.

Members of the team have developed modules for the Australian Department of Defence’s part-time Masters-level course in Service and Support engineering. The course is led by the Royal Melbourne Institute of Technology (RMIT) and the University of South Australia. University of Cambridge staff delivered the first module in March 2011.  The overall objective is to ensure that the programme establishes a diverse and vibrant learning community that is engaged with service-support issues and problems at the leading edge of industry practice. More information can be found on the programme’s website.

 

If you are interested in a teaching collaboration for your organisation (be it executive teaching or delivering a university course) get in touch and we will help.

Upcoming events

Shift to Services Executive Education Programme

Apr 04, 2017

IfM, Cambridge, UK

Cambridge Service Week 2017 - Academic Conference

Oct 05, 2017

IfM, Cambridge, UK

Upcoming events

Cambridge Service Alliance

Welcome to the Cambridge Service Alliance…

  • a unique global alliance between leading businesses and universities;
  • bringing together the world's leading firms and academics;
  • all of whom are devoted to delivering today the tools, education and insights needed for the complex service solutions of tomorrow.

Members of the Cambridge Service Alliance include BAE Systems, Caterpillar, IBM and the University of Cambridge.

RSS Feed Latest news

Podcast on Ecosystems Value Framework

Jan 23, 2017

Dr Florian Urmetzer, Senior Research Associate, Cambridge Service Alliance talks about his new paper: The Ecosystem Value Framework: Supporting Managers to Understand Value Exchange between Core Businesses in Service Ecosystems. The paper is co-authored with Veronica Martinez and Andy Neely.

Webinar - Customer Loyalty Predictive Model

Jan 10, 2017

9 January 2017 - The Fallacy of the Net Promoter Score: Customer Loyalty Predictive Model - Mohamed Zaki

Webinar - Feedback from the Frontline

Dec 13, 2016

12 December 2016 - Feedback from the Frontline: Engaging front-line employees in service innovation - Florian Urmetzer

Ecosystems Value Framework Paper

Dec 12, 2016

The December Paper on 'The Ecosystem Value Framework: Supporting Managers to Understand Value Exchange between Core Businesses in Service Ecosystems', by Florian Urmetzer, Veronica Martinez and Andy Neely.

December 2016 Newsletter

Dec 01, 2016

December 2016 Alliance Newsletter

View all news