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Cambridge Service Alliance

developing new understanding and approaches to complex service systems

Studying at Cambridge

 

Executive Education

In addition to the Cambridge Service Design Programme, the Alliance also works closely with industry, and has developed Executive Education modules in:

  • Service Innovation: The New Business Model for the Digital Age;
  • Business Model Innovation;
  • Enterprise Performance Management.

Service Innovation in the Digital Economy

A new practical and stimulating two-day programme exploring service design and innovation has been launched at the Judge Business School, University of Cambridge.  The workshop explores service design and innovation through a lively discussion of the latest thinking and practical examples so that participants will leave equipped with tools that they can apply in their own organisations.

Topics include the impact of the global shift from providing products towards delivering solutions; how to identify and develop service innovation opportunities; the impact of digital technology on service innovation; designing organisations, networks, infrastructures to deliver service innovation; testing the market-place for service innovation; and developing an implementation strategy to ensure a successful business model. It is aimed at those responsible for designing and innovating service systems, in both the manufacturing and service sectors, and uses examples covering both the public and private sectors. For more information click here.

Business Model Innovation: Changing the Game

This programme improves understanding of the concept of business model innovation, and provides a framework to identify and implement new business models to create sustainable competitive advantage. For more information click here.

Enterprise Performance Management

Issues of how to measure and manage organisational performance are endemic in the public and private sectors. Many organisations have introduced performance measurement and management systems based on frameworks like the balanced scorecard, but research suggests often these add little value; not because the frameworks themselves are flawed, but because of the way they are designed, deployed and used. For more information click here.

Upcoming events

Shift to Services Executive Education Programme

Apr 04, 2017

IfM, Cambridge, UK

Cambridge Service Week 2017 - Academic Conference

Oct 05, 2017

IfM, Cambridge, UK

Upcoming events

Cambridge Service Alliance

Welcome to the Cambridge Service Alliance…

  • a unique global alliance between leading businesses and universities;
  • bringing together the world's leading firms and academics;
  • all of whom are devoted to delivering today the tools, education and insights needed for the complex service solutions of tomorrow.

Members of the Cambridge Service Alliance include BAE Systems, Caterpillar, IBM and the University of Cambridge.

RSS Feed Latest news

Risks of Outcome-Based Service Contracts

Feb 21, 2017

February Paper on 'Investigating risks of outcome-based service contracts from a provider's perspective' by Jingchen Hou and Andy Neely

Webinar on Classification of Noisy Data

Feb 13, 2017

13 February 2017 - Classification of Noisy Data: An Approach Based on Genetic Algorithms and Voronoi Tessellation - Abdul Khan

A Process for B2B Partnerships - designing to deliver capability across companies

Jan 26, 2017

Executive Briefing and Podcast on B2B Partnership - designing to deliver capability across companies.

Podcast on Ecosystems Value Framework

Jan 23, 2017

Dr Florian Urmetzer, Senior Research Associate, Cambridge Service Alliance talks about his new paper: The Ecosystem Value Framework: Supporting Managers to Understand Value Exchange between Core Businesses in Service Ecosystems. The paper is co-authored with Veronica Martinez and Andy Neely.

SOM Forum Presentation on Co-Creation

Jan 21, 2017

In January, Katharina Greve presented her research 'Facilitating Co-creation in Living Labs: The Customer Perspective' at the 9th Service Operations Management Forum in Copenhagen, Denmark.

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