In addition to the Cambridge Service Design Programme, the Alliance also works closely with industry, and has developed Executive Education modules in:
- Service Innovation: The New Business Model for the Digital Age;
- Business Model Innovation;
- Enterprise Performance Management.
Service Innovation in the Digital Economy
A new practical and stimulating two-day programme exploring service design and innovation has been launched at the Judge Business School, University of Cambridge. The workshop explores service design and innovation through a lively discussion of the latest thinking and practical examples so that participants will leave equipped with tools that they can apply in their own organisations.
Topics include the impact of the global shift from providing products towards delivering solutions; how to identify and develop service innovation opportunities; the impact of digital technology on service innovation; designing organisations, networks, infrastructures to deliver service innovation; testing the market-place for service innovation; and developing an implementation strategy to ensure a successful business model. It is aimed at those responsible for designing and innovating service systems, in both the manufacturing and service sectors, and uses examples covering both the public and private sectors. For more information click here.
Business Model Innovation: Changing the Game
This programme improves understanding of the concept of business model innovation, and provides a framework to identify and implement new business models to create sustainable competitive advantage. For more information click here.
Enterprise Performance Management
Issues of how to measure and manage organisational performance are endemic in the public and private sectors. Many organisations have introduced performance measurement and management systems based on frameworks like the balanced scorecard, but research suggests often these add little value; not because the frameworks themselves are flawed, but because of the way they are designed, deployed and used. For more information click here.