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Cambridge Service Alliance

developing new understanding and approaches to complex service systems

Studying at Cambridge

 

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Opportunities for research students

We are always keen to hear from outstanding students for potential three-year PhD Research Degrees. Grants may be available. Click here for more details or email us at contact@cambridgeservicealliance.org.     

To contact the Engineering Department Research Office directly: 
Tel:  +44 (0)1223 748220     Email:  research-office@eng.cam.ac.uk

Visitors

If you are interested in a research visit to the Cambridge Service Alliance, please send in your proposal for research, along with your full CV, to .

Location

The Cambridge Service Alliance is located at the Institute for Manufacturing, at the University of Cambrdige, UK.  

Cambridge Service Alliance
Institute for Manufacturing
University of Cambridge
17 Charles Babbage Road
Cambridge
CB3 0FS 

The map below show the location:


Upcoming events

Shift to Services Executive Education Programme

Apr 04, 2017

IfM, Cambridge, UK

Cambridge Service Week 2017 - Academic Conference

Oct 05, 2017

IfM, Cambridge, UK

Upcoming events

Cambridge Service Alliance

Welcome to the Cambridge Service Alliance…

  • a unique global alliance between leading businesses and universities;
  • bringing together the world's leading firms and academics;
  • all of whom are devoted to delivering today the tools, education and insights needed for the complex service solutions of tomorrow.

Members of the Cambridge Service Alliance include BAE Systems, Caterpillar, IBM and the University of Cambridge.

RSS Feed Latest news

Webinar on Classification of Noisy Data

Feb 13, 2017

13 February 2017 - Classification of Noisy Data: An Approach Based on Genetic Algorithms and Voronoi Tessellation - Abdul Khan

A Process for B2B Partnerships - designing to deliver capability across companies

Jan 26, 2017

Executive Briefing and Podcast on B2B Partnership - designing to deliver capability across companies.

Podcast on Ecosystems Value Framework

Jan 23, 2017

Dr Florian Urmetzer, Senior Research Associate, Cambridge Service Alliance talks about his new paper: The Ecosystem Value Framework: Supporting Managers to Understand Value Exchange between Core Businesses in Service Ecosystems. The paper is co-authored with Veronica Martinez and Andy Neely.

Webinar - Customer Loyalty Predictive Model

Jan 10, 2017

9 January 2017 - The Fallacy of the Net Promoter Score: Customer Loyalty Predictive Model - Mohamed Zaki

Webinar - Feedback from the Frontline

Dec 13, 2016

12 December 2016 - Feedback from the Frontline: Engaging front-line employees in service innovation - Florian Urmetzer

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