skip to primary navigationskip to content

Cambridge Service Alliance

developing new understanding and approaches to complex service systems

Studying at Cambridge

 

Service Week 2016

2544

 
2543

 
2433

 
2539

 
2532

 
2514

 
2505

 
2503

 
2500

 
2495

 
2460

 
2485

 
2449

 
2445

 
2436

 
2417

 
2415

 
2397

 
2394

 
2393

 
2392

 
2389

 
2383

 
2380

 
2377

 
2285

 
2279

 
2275

 
2271

 
2267

 
2245

 
2244

 
2243

 
2230

 
2226

 
2224

 
2084

 
2081

 
2069

 
2066

 
2058

 
2055

 
2053

 
1909

 
1902

 
1892

 
1880

 
1871

 
1847

 
1844

 
1837

 
1834

 
1828

 
1825

 
1814

 
1806

 
1806b

 
IMG_4594.JPG

 
AndyPodcast

 
BrianPodcast

 
Perpodcast

 
Fredpodcast

 
VeronicaPodcast

 
JME_1865.JPG

 
posterbooklet

 

Cambridge Service Alliance

Welcome to the Cambridge Service Alliance…

  • a unique global alliance between leading businesses and universities;
  • bringing together the world's leading firms and academics;
  • all of whom are devoted to delivering today the tools, education and insights needed for the complex service solutions of tomorrow.

Members of the Cambridge Service Alliance include BAE Systems, Caterpillar, IBM and the University of Cambridge.

RSS Feed Latest news

Webinar - Customer Loyalty Predictive Model

Jan 10, 2017

9 January 2017 - The Fallacy of the Net Promoter Score: Customer Loyalty Predictive Model - Mohamed Zaki

Webinar - Feedback from the Frontline

Dec 13, 2016

12 December 2016 - Feedback from the Frontline: Engaging front-line employees in service innovation - Florian Urmetzer

Ecosystems Value Framework Paper

Dec 12, 2016

The December Paper on 'The Ecosystem Value Framework: Supporting Managers to Understand Value Exchange between Core Businesses in Service Ecosystems', by Florian Urmetzer, Veronica Martinez and Andy Neely.

December 2016 Newsletter

Dec 01, 2016

December 2016 Alliance Newsletter

Classification of Noisy Data

Nov 28, 2016

November paper on 'Classification of Noisy Data: An Approach Based on Genetic Algorithms and Voronoi Tessellation' by Abdul Rauf Khan, Henrik Schiøler, Torben Knudsen, Murat Kulahci and Mohamed Zaki

View all news