skip to primary navigationskip to content

Cambridge Service Alliance

developing new understanding and approaches to complex service systems

Studying at Cambridge

 

Firm’s characteristics and servitization performance: A bankruptcy perspective

last modified Mar 26, 2015 12:28 PM
The May 2013 paper on 'Firm’s characteristics and servitization performance: A bankruptcy perspective' by Ornella Benedettini, Morgan Swink and Andy Neely
Firm’s characteristics and servitization performance: A bankruptcy perspective

May 2013 Paper

 

This paper casts light on major debates and dilemmas in the fields of organisational strategy and management regarding moderator variables that affect the performance outcomes of service growth strategies in manufacturing companies. While considerable research has investigated the organisational structures and business processes that can best support emerging service initiatives, few studies have analysed the link between firm characteristics and service performance. This paper takes a bankruptcy perspective and examines if these exhibit significant differences between non-bankrupt (i.e. successful) and bankrupt (i.e. unsuccessful) servitized firms.

[paper]

RSS Feed Latest news

Podcast Interview with Deputy Director Dr Mohamed Zaki

Jul 20, 2017

In a new podcast from the Cambridge Service Alliance, Dr Mohamed Zaki, talks about his new role as Deputy Director, of the Cambridge Service Alliance, University of Cambridge.

Barriers and Facilitators to Incident Reporting in Servitized Manufacturers

Jul 17, 2017

July Paper by Chara Makri, on Barriers and Facilitators to Incident Reporting in Servitized Manufacturers.

Podcast - The Fallacy of the Net Promoter Score

Jul 17, 2017

In a new podcast from the Cambridge Service Alliance, Dr Mohamed Zaki, talks about his new paper 'The Fallacy of the Net Promoter Score: Customer Loyalty Predictive Model'.

Webinar - Business Ecosystems - Classification Model

Jul 10, 2017

10 July 2017 - Business Ecosystems: Towards a Classification Model - Florian Urmetzer

MSI Award for Customer Attrition Prevention with Artificial Intelligence project

Jul 04, 2017

A new award from the Marketing Science Institute for a project on customer attrition prevention with artificial intelligence, by Dr Mohamed Zaki and Dr. Benjamin Lucas

View all news

Upcoming events

Cambridge Service Week 2017 - Academic Conference

Oct 05, 2017

IfM, Cambridge, UK

Cambridge Service Week 2017 - Industry Conference

Oct 10, 2017

Moller Centre, Cambridge, UK

Cambridge Service Week 2017 - Partners Day

Oct 11, 2017

Moller Centre, Cambridge, UK

Shift to Services Executive Education Programme

Nov 15, 2017

IfM, Cambridge, UK

Upcoming events