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Cambridge Service Alliance

developing new understanding and approaches to complex service systems

Studying at Cambridge

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Webinar - A Transition Towards a Data-Driven Business Model
In the latest Webinar from the Alliance, Mohamed Zaki the recent report from the Alliance, 'Moving Towards a Data-Driven Business Model (DDBM) in the Online Newspaper Publishing Industry'.
Located in News
Manufacturing Analytics Workshop
Mohamed Zaki, Philip Woodall and Andy Neely recently ran a workshop on Manufacturing Analytics: The role of Big Data in the Future of Manufacturing. The workshop was held at the Institute for Manufacturing (IfM) on 1 February 2016 and was funded by the Cambridge Big Data-EPSRC Collaborative Workshops Fund.
Located in News
Service Consumer's Exeperience Analytics
Located in Research / Data and Analytics for Services
MSI Award for Customer Attrition Prevention with Artificial Intelligence project
A new award from the Marketing Science Institute for a project on customer attrition prevention with artificial intelligence, by Dr Mohamed Zaki and Dr. Benjamin Lucas
Located in News
Customer Experience Management and Big Data Workshop
1st Academic-Practitioner Research with Impact Workshop 'Customer Experience Management (CEM) and Big Data'
Located in News
RECDODE Network - Big Data Ecosystem in Re-distributed Manufacturing
The final report from this 9-month feasibility study is now available, which seeks to address the key research question: 'How can big data impact redistributed manufacturing in the consumer goods industry?'
Located in News
Designing Deploying and Enhancing Services
Located in Research