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Cambridge Service Alliance

At the forefront of service transformation in the digital era

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Veronica Martinez
Veronica Martinez, Cambridge Service Alliance, University of Cambridge
Located in CSA Industry Day / Service Week 2016
Engineering Services - Unpacking Value Exchange
April paper on 'Engineering Services: Unpacking Value Exchange', by Florian Urmetzer, Andy Neely, Veronica Martinez
Located in News
Service in the Platform Context
June paper on 'Service in the Platform Context: A review of the state of the art' by Xia Han, Veronica Martinez and Andy Neely
Located in News
Webinar - A Transition Towards a Data-Driven Business Model
In the latest Webinar from the Alliance, Mohamed Zaki the recent report from the Alliance, 'Moving Towards a Data-Driven Business Model (DDBM) in the Online Newspaper Publishing Industry'.
Located in News
Manufacturing Analytics Workshop
Mohamed Zaki, Philip Woodall and Andy Neely recently ran a workshop on Manufacturing Analytics: The role of Big Data in the Future of Manufacturing. The workshop was held at the Institute for Manufacturing (IfM) on 1 February 2016 and was funded by the Cambridge Big Data-EPSRC Collaborative Workshops Fund.
Located in News
Webinar - Seven Critical Success Factors in the Shift to Services
February 2016 Webinar by Dr Veronica Martinez on the recent report: 'Seven Critical Success Factors in the Shift to Services'
Located in News
Impact of Firm Characteristics on Survival
The October 2014 Paper on 'Impact of Firm Characteristics on Survivial: an empirical analysis in the context of service strategies' by Ornella Benedettini, Morgan Swink and Andy Neely
Located in News
New Pro-Vice-Chancellor Role for Professor Andy Neely
Professor Andy Neely, the University of Cambridge's new Pro-Vice-Chancellor of Enterprise and Business Relations.
Located in News
Service Excellent Programme Delivered to Veolia
A Two-Day Service Excellence Programme has been developed and delivered to Veolia by the Cambridge Service Alliance.
Located in News
Leadership in the Age of Digital Disruption
In an article for The Manufacturer, Professor Andy Neely takes a look at the five key issues manufacturing industry leaders should focus on if they want to survive in the age of digital disruption.
Located in News