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Cambridge Service Alliance

At the forefront of service transformation in the digital era

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EurOMA Conference
Chara Makri attended the 24th EurOMA Conference in Edinburgh to participate in the doctoral seminar and present her paper at the main conference.
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Through-Life Accountability: Managing Complex Services
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EurOMA 2016 Conference - Alliance Research Presented
The Alliance presented its research at the 23rd EurOMA conference.
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Podcast on Critical Incidents in Complex Service Contracts
Podcast from Chara Makri on 'Critical incidents in complex service contracts: Safety challenges and means of prevention'
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Webinar - Critical Incidents in Complex Services
3 Oct 2016 - Critical incidents in complex service contracts: human causes and means of prevention - Chara Makri
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Alliance Research presented at IfM PhD Conference
Alliance researchers have presented their research at the IfM PhD Conference.
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Webinar - Through-Life Accountability
June 2015 Webinar Presentation by Chara Makri, on Through-Life Accountability - Managing Complex Services
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Webinar - Barriers and Facilitators to Incident Reporting
2 October 2017 - Barriers and Facilitators to Incident Reporting in Servitized Manufacturers - Chara Makri
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