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developing new understanding and approaches to complex service systems

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Podcast on Ecosystems Value Framework
Dr Florian Urmetzer, Senior Research Associate, Cambridge Service Alliance talks about his new paper: The Ecosystem Value Framework: Supporting Managers to Understand Value Exchange between Core Businesses in Service Ecosystems. The paper is co-authored with Veronica Martinez and Andy Neely.
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Business Model Design in an Ecosystem Context
The June 2013 paper on 'Business Model Design in an Ecosystem Context' by Claire Weiller and Andy Neely
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Webinar - Business Ecosystems - Classification Model
10 July 2017 - Business Ecosystems: Towards a Classification Model - Florian Urmetzer
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January 2019 Paper
January 2019 paper on 'Using Business Ecosystems Mapping to Generate new Competitive Value Propositions'
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February 2019 Webinar - Business Ecosystems Mapping
In this webinar, Florian presents the Alliance January 2019 paper on Business Ecosystems Mapping.
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Do not fall prey to business ecosystem failure
There are many reasons why great manufacturing innovations that should have succeeded end up on the scrap heap. Dr Florian Urmetzer explains that an often-overlooked but very common reason is failure to see the blind spots in your business ecosystem.
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Cambridge Service Alliance hosts the Service Community Event
The Cambridge Service Alliance hosted the 'Service Community Event' on the 19th April, where service professionals shared their experiences on a wide range of service topics.
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Knowledge Management Capabilities of Lead Firms in Innovation Ecosystems
The November 2015 paper on 'Knowledge Management Capabilities of Lead Firms in Innovation Ecosystems' by Chander Velu
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Webinar - Mapping Ecosystems: Identifying Service Innovations Tool
11 April 2016 - Mapping Ecosystems: Identifying Service Innovations Tool - Prof Andy Neely
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Florian Presents at ITEC 2016
Florian Urmetzer presented at ITEC 2016 on 'Value and Innovation in Ecosystems'
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