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Engineering Services - Unpacking Value Exchange
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April paper on 'Engineering Services: Unpacking Value Exchange', by Florian Urmetzer, Andy Neely, Veronica Martinez
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Webinar - Seven Critical Success Factors in the Shift to Services
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February 2016 Webinar by Dr Veronica Martinez on the recent report: 'Seven Critical Success Factors in the Shift to Services'
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Podcast on Ecosystems Value Framework
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Dr Florian Urmetzer, Senior Research Associate, Cambridge Service Alliance talks about his new paper: The Ecosystem Value Framework: Supporting Managers to Understand Value Exchange between Core Businesses in Service Ecosystems. The paper is co-authored with Veronica Martinez and Andy Neely.
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ServiceMax Webinar Introduced the Shift to Services Programme
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Introduction to the Shift to Services Executive Programme - Webinar
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Service Excellent Programme Delivered to Veolia
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A Two-Day Service Excellence Programme has been developed and delivered to Veolia by the Cambridge Service Alliance.
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Webinar - Business Ecosystems - Classification Model
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10 July 2017 - Business Ecosystems: Towards a Classification Model - Florian Urmetzer
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Invited talk at the BMW Summer School 'Car as a Service'
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Invited talk to BMW Summer School on 'Car as a Service' by Florian Urmetzer.
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Do not fall prey to business ecosystem failure
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There are many reasons why great manufacturing innovations that should have succeeded end up on the scrap heap. Dr Florian Urmetzer explains that an often-overlooked but very common reason is failure to see the blind spots in your business ecosystem.
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Webinar - Outcome-oriented Contracts and Outsourcing relationships
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Webinar by Florian Urmetzer on 'Using outcome-oriented contracts to foster performance improvements in logistics outsourcing relationships', held on 11 December 2017
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Cambridge Service Alliance hosts the Service Community Event
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The Cambridge Service Alliance hosted the 'Service Community Event' on the 19th April, where service professionals shared their experiences on a wide range of service topics.
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