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Cambridge Service Alliance

developing new understanding and approaches to complex service systems

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Engineering Services - Unpacking Value Exchange
April paper on 'Engineering Services: Unpacking Value Exchange', by Florian Urmetzer, Andy Neely, Veronica Martinez
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Webinar - Seven Critical Success Factors in the Shift to Services
February 2016 Webinar by Dr Veronica Martinez on the recent report: 'Seven Critical Success Factors in the Shift to Services'
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Podcast on Ecosystems Value Framework
Dr Florian Urmetzer, Senior Research Associate, Cambridge Service Alliance talks about his new paper: The Ecosystem Value Framework: Supporting Managers to Understand Value Exchange between Core Businesses in Service Ecosystems. The paper is co-authored with Veronica Martinez and Andy Neely.
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ServiceMax Webinar Introduced the Shift to Services Programme
Introduction to the Shift to Services Executive Programme - Webinar
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Service Excellent Programme Delivered to Veolia
A Two-Day Service Excellence Programme has been developed and delivered to Veolia by the Cambridge Service Alliance.
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Webinar - Business Ecosystems - Classification Model
10 July 2017 - Business Ecosystems: Towards a Classification Model - Florian Urmetzer
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Invited talk at the BMW Summer School 'Car as a Service'
Invited talk to BMW Summer School on 'Car as a Service' by Florian Urmetzer.
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Do not fall prey to business ecosystem failure
There are many reasons why great manufacturing innovations that should have succeeded end up on the scrap heap. Dr Florian Urmetzer explains that an often-overlooked but very common reason is failure to see the blind spots in your business ecosystem.
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Webinar - Outcome-oriented Contracts and Outsourcing relationships
Webinar by Florian Urmetzer on 'Using outcome-oriented contracts to foster performance improvements in logistics outsourcing relationships', held on 11 December 2017
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Cambridge Service Alliance hosts the Service Community Event
The Cambridge Service Alliance hosted the 'Service Community Event' on the 19th April, where service professionals shared their experiences on a wide range of service topics.
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