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Cambridge Service Alliance

developing new understanding and approaches to complex service systems

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Webinar - Supplying Innovation - Jingchen Hou
Supplying Innovation - Unlocking Innovative Behaviours in the Supply Chain - Jingchen Hou, Cambridge Service Alliance, and Keith Wishart, IBM
Located in News
Jingchen Hou Comment Piece on Supplying Innovation
In a comment on the University Research Site Jinchen Hou comments on how members of complex supply chains can form alliances, in order to unlock the innovation that’s often hiding within individual companies
Located in News
Effects of Social Capital on Risks Taken by Suppliers in Outcome-Based Contracts
The April 2014 Paper on 'Case Studies: Analysing the Effects of Social Capital on Risks Taken by Suppliers in Outcome-Based Contracts' by Jingchen Hou and Andy Neely
Located in News
Barriers to Servitization
The October 2013 paper on 'Barriers to Servitization: Results of a Systematic Literature Review' by Jingchen Hou and Andy Neely
Located in News
FileCase Studies: Analysing the Effects of Social Capital on Risks Taken by Suppliers in Outcome-Based Contracts
This is a working paper by Jingchen Hou and Andy Neely. This paper explores the effects of social capital (supplier-customer relationships) on risks taken in outcome-based contracts (OBC) by suppliers. In particular we explore risks of OBC, construction and development of social capital and effects of social capital on risks taken by suppliers. Semi-structured interviews were carried out in seven firms. Based on interviews, risks of OBC are identified and how structural, relational and cognitive social capital are constructed and developed is analysed. Social capital is identified to prevent and mitigate risks. This research can facilitate outcome-based contracts managers to think of risks of their contracts and the effects of customer-supplier relationships. In this way it contributes to firms’ risk management and customer relationship management in providing services by OBC.
Located in Resources / Downloads / Monthly Papers
Podcast Interview - Supplying Innovation: unlocking innovative behaviours in the supply chain
Interview with author, Jinchen Hou, on the white paper 'Supplying Innovation: unlocking innovative behaviours in the supply chain', co-authored with IBM.
Located in News
Effects of Social Capital on Risks Taken by Suppliers in Outcome-Based Contracts
PhD Research by Jingchen Hou.
Located in Research / PhD Research
Supplying Innovation - Unlocking Behaviours in the Supply Chain
March Paper on 'Supplying Innovation - Unlocking Innovative Behaviours in the Supply Chain', by Jingchen Hou, Keith Wishart, Jonathan Baker-Brian, Claire Vine
Located in News
Risks of Outcome-Based Service Contracts
February Paper on 'Investigating risks of outcome-based service contracts from a provider's perspective' by Jingchen Hou and Andy Neely
Located in News
Webinar - Investigating risks of outcome-based service contracts from a provider's perspective
Webinar by Dr Jingchen Hou, on 10 April 2017 'Investigating risks of outcome-based service contracts from a provider’s perspective'
Located in News