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Cambridge Service Alliance

developing new understanding and approaches to complex service systems

Studying at Cambridge

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Engineering Services - Unpacking Value Exchange
April paper on 'Engineering Services: Unpacking Value Exchange', by Florian Urmetzer, Andy Neely, Veronica Martinez
Located in News
Service in the Platform Context
June paper on 'Service in the Platform Context: A review of the state of the art' by Xia Han, Veronica Martinez and Andy Neely
Located in News
Business-to-Consumer Lock-in Effect
The August 2014 Paper on 'The Business-to-Consumer Lock-in Effect' by Markus Eurich and Michael Burtscher
Located in News
Impact of Firm Characteristics on Survival
The October 2014 Paper on 'Impact of Firm Characteristics on Survivial: an empirical analysis in the context of service strategies' by Ornella Benedettini, Morgan Swink and Andy Neely
Located in News
Bridging the Co-Creation Gap
May Paper Release on ‘Bridging the Co-creation Gap Between Co-creators, Companies and Living Lab’ by Katharina Greve, Veronica Martinez and Andy Neely
Located in News
Outcome-oriented contracts in logistics outsourcing relationships
September Paper by Torsten Steinbach, Carl Marcus Wallenburg and Florian Urmetzer, on using outcome-oriented contracts to foster performance improvements in logistics outsourcing relationships.
Located in News
Critical Incidents in Complex Service Contracts
July paper on 'Critical Incidents in Complex Service Contracts: Safety Challenges and Means of Prevention' by Chara Makri and Andy Neely
Located in News
A Blueprint for the Next Generation Organisation
The September 2014 Paper on 'A Blueprint for the Next Generation Organisation: Reconciling agility, efficiency, and purpose' by Jonathan Trevor and Peter Williamson
Located in News
Business Models for Electric Vehicles
The January 2015 Monthly Paper, on 'Competing and Co-existing Business Models for Electric Vehicles: Lessons from International Case Studies' by Claire Weiller, Amy Shang, Andy Neely and Yongjiang Shi.
Located in News
Effects of Social Capital on Risks Taken by Suppliers in Outcome-Based Contracts
The April 2014 Paper on 'Case Studies: Analysing the Effects of Social Capital on Risks Taken by Suppliers in Outcome-Based Contracts' by Jingchen Hou and Andy Neely
Located in News