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Podcast on Ecosystems Value Framework
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Dr Florian Urmetzer, Senior Research Associate, Cambridge Service Alliance talks about his new paper: The Ecosystem Value Framework: Supporting Managers to Understand Value Exchange between Core Businesses in Service Ecosystems. The paper is co-authored with Veronica Martinez and Andy Neely.
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Podcast - Service in the platform context: a review of the state of the art
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Calling a cab has never been easier, but launching a service platform business presents many challenges. In this podcast, Xia Han talks about his paper “Service in the platform context: a review of the state of the art”.
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Podcast - Harnessing the Power of Innovation on Offer in Living Labs for Your Company
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Podcast by Katharina Greve and Veronica Martinez on her new joint research on Living Labs.
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Podcast - The Fallacy of the Net Promoter Score
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In a new podcast from the Cambridge Service Alliance, Dr Mohamed Zaki, talks about his new paper 'The Fallacy of the Net Promoter Score: Customer Loyalty Predictive Model'.
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Podcast Interview with Deputy Director Dr Mohamed Zaki
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In a new podcast from the Cambridge Service Alliance, Dr Mohamed Zaki, talks about his new role as Deputy Director, of the Cambridge Service Alliance, University of Cambridge.
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Podcast - Seven Critical Success Factors - Authors Podcast
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Podcast by authors of the 'Seven Critical Success Factors in the Shift to Services' Executive Briefing, including Veronica Martinez, University of Cambridge, Andy Neely, University of Cambridge, Neil Allison, Pearson, Monica Lund, Pearson, Dav Bisessar, IBM, Stewart Leinster-Evans, BAE Systems, Graham Pennington, BAE Systems and Daniel Smith, Zoetis.
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Podcast - More Services More Value for Manufacturing Firms
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In a new podcast Dr Florian Urmetzer explains how value is defined in modern manufacturing processes and why more and more firms are providing services alongside traditional product offerings but how they in turn need to be more in tune with their customer’s needs.
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Podcasts - Big Data and Analytics
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If Big Data is the 'New Oil' for Business - How Should Firms Go About Using It?
Podcast Interviews with Andy Neely and Mohamed Zaki
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Podcast - Academia and Manufacturing
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Podcast interview with Andy Neely on the importance of academia to the manufacturing landscape.
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