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Cambridge Service Alliance

developing new understanding and approaches to complex service systems

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Through-Life Accountability
PhD Research by Chara Makri on Through-Life Accountability: Managing Complex Services
Located in Research / PhD Research
New Paper: Servitization: A contemporary thematic review of four major research streams
This study identifies the key themes and research priorities in servitization literature over thirteen years from 2005 and 2017, based on four major research streams (general management, marketing, operations, and service management).
Located in News
The Servitization of Germany: An International Comparison
The November 2013 Paper on 'The Servitization of Germany: An International Comparison' by Andy Neely
Located in News
Barriers to Servitization
The October 2013 paper on 'Barriers to Servitization: Results of a Systematic Literature Review' by Jingchen Hou and Andy Neely
Located in News
Firm’s characteristics and servitization performance: A bankruptcy perspective
The May 2013 paper on 'Firm’s characteristics and servitization performance: A bankruptcy perspective' by Ornella Benedettini, Morgan Swink and Andy Neely
Located in News
Factors Influencing Service Complexity
October 2012 paper on 'Factors Influencing Service Complexity: The Perspective of Servitized Manufacturers', by Ornella Benedettini and Andy Neely.
Located in News
Organising Servitization: an in-depth case study
The August 2012 paper on 'Organising Servitization: an in-depth case study' by Taija Turunen and Andy Neely
Located in News
Another Performance Paradox? A refined view on the performance impact of servitization
The May 2012 paper on 'Another performance paradox? A refined view on the performance impact of servitization' by Ivanka Visnjic, Andy Neely and Frank Wiengarten
Located in News
Society’s Grand Challenges: What Role for Services?
The February 2012 paper on 'Society’s Grand Challenges: What Role for Services?' by Andy Neely
Located in News
Webinar - Exploring the Journey to Services - Veronica Martinez
12 June 2017 - Exploring the Journey to Services - Veronica Martinez
Located in News