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Cambridge Service Alliance

At the forefront of service transformation in the digital era

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New Paper: Servitization: A contemporary thematic review of four major research streams
This study identifies the key themes and research priorities in servitization literature over thirteen years from 2005 and 2017, based on four major research streams (general management, marketing, operations, and service management).
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Investigating a Revised Service Transition Concept
In this paper, Ornella and Andy present the validation of a revised conceptual framework of ‘service transition’ that re-interprets the adoption of advanced services by manufacturing firms as a progressive expansion, rather than a shift or migration, of the offering.
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Webinar - Does Buyers' Dependence translate into Financial Performance?
12 March 2018 - Does buyers’ dependence translate into financial performance? An empirical analysis of manufacturer-service provider relationships - Ornella Benedettini
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December Paper - Buyers Dependence and Financial Performance
December 2017 Paper by Ornella Benedettini and Andy Neely on 'Does buyers’ dependen­­ce translate into financial performance? An empirical analysis of manufacturer-service provider relationships­­'
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Paper Award for Ornella and Andy at EurOMA Conference
Ornella Benedettini and Andy Neely receive the Chris Voss Highly Commended Paper Award at EurOMA 2017
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EurOMA 2016 Conference - Alliance Research Presented
The Alliance presented its research at the 23rd EurOMA conference.
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2016 POMS CSO Mini-Conference
Details and Material from the 2016 POMS College of Service Operations Mini Conference, organised by Ornella Benedettini and Liana Victorino.
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2016 POMS College of Service Operations (CSO) Mini-Conference
2016 Production and Operations Management Society (POMS) College of Service Operations Mini-Conference
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Why Do Servitized Firms Fail - A Risk-Based Expanation
The December paper 'Why Do Servitized Firms Fail - A Risk-Based Explanation' by Ornella Benedettini, Andy Neely and Morgan Swink
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Webinar - A Capability-Based View of Service Transitions
by Ornella Benedettini - July 2015 This Webinar discussed the April Paper from the Alliance, which describes the initial steps of a study that is examining the cases of 138 companies from the aerospace and defence industry in order to provide evidence on how manufacturing companies configure and orchestrate service-relevant capabilities in practice.
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