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Cambridge Service Alliance

developing new understanding and approaches to complex service systems

Studying at Cambridge

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Webinar - Outcome-oriented Contracts and Outsourcing relationships
Webinar by Florian Urmetzer on 'Using outcome-oriented contracts to foster performance improvements in logistics outsourcing relationships', held on 11 December 2017
Located in News
Cambridge Service Alliance hosts the Service Community Event
The Cambridge Service Alliance hosted the 'Service Community Event' on the 19th April, where service professionals shared their experiences on a wide range of service topics.
Located in News
EuBC Research Award 2016 - Florian Urmetzer
EuBC Research Award 2016 awarded to Dr Florian Urmetzer.
Located in News
Podcast - More Services More Value for Manufacturing Firms
In a new podcast Dr Florian Urmetzer explains how value is defined in modern manufacturing processes and why more and more firms are providing services alongside traditional product offerings but how they in turn need to be more in tune with their customer’s needs.
Located in News
Florian Presents at ITEC 2016
Florian Urmetzer presented at ITEC 2016 on 'Value and Innovation in Ecosystems'
Located in News
Key Considerations in Asset Management Design Executive Briefing
Executive Briefing on the Key Considerations in Asset Management Design - released November 2014
Located in News
Data and Analytics - Data–Driven Business Models
The February 2015 Paper on 'Data and Analytics - Data–Driven Business Models: A Blueprint for Innovation' by Josh Brownlow, Mohamed Zaki, Andy Neely and Florian Urmetzer.
Located in News
Report: The Potential of Servitisation and other forms of Product-Service Provision for EU SMEs
This study provides an evidence base to the European Commission and supports SMEs in seizing the opportunities of servitisation.
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Ecosystems Value Mapping and Analysis
Located in Research
Ecosystems Value Framework Paper
The December Paper on 'The Ecosystem Value Framework: Supporting Managers to Understand Value Exchange between Core Businesses in Service Ecosystems', by Florian Urmetzer, Veronica Martinez and Andy Neely.
Located in News