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Cambridge Service Alliance

developing new understanding and approaches to complex service systems

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Podcast - Seven Critical Success Factors - Authors Podcast
Podcast by authors of the 'Seven Critical Success Factors in the Shift to Services' Executive Briefing, including Veronica Martinez, University of Cambridge, Andy Neely, University of Cambridge, Neil Allison, Pearson, Monica Lund, Pearson, Dav Bisessar, IBM, Stewart Leinster-Evans, BAE Systems, Graham Pennington, BAE Systems and Daniel Smith, Zoetis.
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Podcast on Seven Critical Success Factors
Individual Podcasts from Professor Andy Neely and Dr Veronica Martinez on the 'Seven Critical Success Factors in the Shift to Services' Executive Briefing
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Industry Conditions and Product Firms’ Choice to Offer Services
The October 2015 paper on 'How Do Industry Evolution and Industry Conditions Prompt Product Firms to Offer Services?' by Ivanka Visnjic, Sam Arts & Dimo Ringov.
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Report: The Potential of Servitisation and other forms of Product-Service Provision for EU SMEs
This study provides an evidence base to the European Commission and supports SMEs in seizing the opportunities of servitisation.
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New EPSRC-Funded Netowrk - RECODE
Two Alliance researchers are part of a new EPSRC-funded Redistriburted Manufacturing Network. The network will be focused on 'Consumer Goods, Big Data, and Redistributed Manufacturing'. It is a two-year project which will be known as the 'RECODE Network'.
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About Us
Webinar - November - How Industry Evolution and Conditions affect Servitization
Webinar given by Prof Ivanka Visnjic on 'How Do Industry Evolution and Industry Conditions Prompt Product Firms to Offer Services'
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Webinar - Shift to Services in the Animal Health Industry
12 October 2015 - Making and Sustaining the Shift to Services in the Animal Health Industry - Dr Veronica Martinez
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White Paper: Succeeding through Service Innovation
This White Paper is based on a discussion paper and a feedback process that arose from the Cambridge Service Science, Management and Engineering Symposium, held in July 2007. Overall, more than 150 people contributed to the symposium and the two documents.
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Through-life engineering services – Adding business value through a common framework – Guide
This Publicly Available Specification (PAS) offers guidance to leaders of the UK industry that may enable manufacturing and solution providers in all sectors to win business, gain market share, generate revenue, and earn profits from the application of through-life engineering services (TES).
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