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Cambridge Service Alliance

developing new understanding and approaches to complex service systems

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Exploring the Journey to Services
March paper on 'Exploring the Journey to Services', by Veronica Martinez, Andy Neely, Chander Velu, Stewart Leinster-Evans and Dav Bisessar.
Located in News
Exploring the Journey to Services - Podcast Interview
In a new podcast from the Cambridge Service Alliance, Senior Researcher Veronica Martinez, talks about her new jointly authored paper: ‘Exploring the Journey to Services’. It is co-authored with Professor Andy Neely, Chander Velu, Stewart Leinster-Evans and Dav Bisessar.
Located in News
Seven Critical Success Factors in the Shift to Services
Latest Executive Briefing on Critical Success Factors in the Shift to Services, by Veronica Martinez, Andy Neely, Florian Urmetzer, Neil Allison, Monica Lund, Dav Bisessar, Thomas Bucklar, Stewart Leinster-Evans, Graham Pennington and Daniel Smith
Located in News
Definitions of Service-Related Terms
Located in Research
The Future of Servitization: Technologies that will make a difference
This Executive Briefing provides an invaluable guide to the technologies that are likely to play a pivotal role in the future of servitization.
Located in News
Webinar - A Capability-Based View of Service Transitions
by Ornella Benedettini - July 2015 This Webinar discussed the April Paper from the Alliance, which describes the initial steps of a study that is examining the cases of 138 companies from the aerospace and defence industry in order to provide evidence on how manufacturing companies configure and orchestrate service-relevant capabilities in practice.
Located in News