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Cambridge Service Alliance

At the forefront of service transformation in the digital era

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EurOMA 2016 Conference - Alliance Research Presented
The Alliance presented its research at the 23rd EurOMA conference.
Located in News
2016 POMS College of Service Operations (CSO) Mini-Conference
2016 Production and Operations Management Society (POMS) College of Service Operations Mini-Conference
Located in News
Investigating a Revised Service Transition Concept
In this paper, Ornella and Andy present the validation of a revised conceptual framework of ‘service transition’ that re-interprets the adoption of advanced services by manufacturing firms as a progressive expansion, rather than a shift or migration, of the offering.
Located in News
Webinar - Impact of Firm Characteristics on Survival
Webinar by Ornella Benedettini on the Impact of Firm Characteristics on Survival. This was presented on 9 February 2015
Located in News
Service and Support Engineering
Located in Research
Podcast - Capability-Based View of Service Transitions
In this Podcast Ornella Benedettini discusses the research behind the paper: “A Capability-Based View of Service Transitions”. The study set out to look at 138 companies in the aerospace and defence industry during 2013 and 2014. Surprisingly they found that firms don’t add greater value to their profit margins by loading more and more services into their product offering.
Located in News
Webinar - A Capability-Based View of Service Transitions
by Ornella Benedettini - July 2015 This Webinar discussed the April Paper from the Alliance, which describes the initial steps of a study that is examining the cases of 138 companies from the aerospace and defence industry in order to provide evidence on how manufacturing companies configure and orchestrate service-relevant capabilities in practice.
Located in News