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Cambridge Service Alliance

At the forefront of service transformation in the digital era

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Data and Analytics - Data–Driven Business Models: A Blueprint for Innovation
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Transition Towards a Data-Driven Business Model (DDBM)
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Customer Loyalty Predictive Model Paper
The October 2016 paper by Mohamed Zakie, Dalia Kandeil, Andy Neely and Janet McColl-Kennedy, on 'The Fallacy of the Net Promoter Score: Customer Loyalty Predictive Model'.
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Classification of Noisy Data
November paper on 'Classification of Noisy Data: An Approach Based on Genetic Algorithms and Voronoi Tessellation' by Abdul Rauf Khan, Henrik Schiøler, Torben Knudsen, Murat Kulahci and Mohamed Zaki
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EurOMA Workshop on Redistributed Manufacturing
Redistributed Manufacturing Workshop hosted in Euroma Conference 2016
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Customer Satisfaction Scores Hide Problems
Marketing Week Article by Mohamed Zaki, 12 June 2017, on Customer Satisfaction Scores.
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Podcast Interview with Deputy Director Dr Mohamed Zaki
In a new podcast from the Cambridge Service Alliance, Dr Mohamed Zaki, talks about his new role as Deputy Director, of the Cambridge Service Alliance, University of Cambridge.
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MSI Grant for AI Research
A new research grant has been awarded by the Marketing Science Institute (MSI) for their project titled “DeepKeep: Customer Attrition Prevention with Artificial Intelligence”.
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October 2018 paper
October 2018 paper on 'Textual Regularity Mining and Data-driven Customer Experience Analytics' by Mohamed Zaki and Benjamin Lucas
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New book published: Exploring Service Science
9th International Conference, IESS 2018, Karlsruhe, Germany, September 19–21, 2018, Proceedings
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