skip to primary navigationskip to content

Cambridge Service Alliance

At the forefront of service transformation in the digital era

Studying at Cambridge

Search results

86 items matching your search terms.
Filter the results.
Item type
























New items since



Sort by relevance · date (newest first) · alphabetically
Customer Experience Analytics - Marketing Science Institute Award
Award made to Mohamed Zaki and Ben Lucas from the Marketing Science Institute for customer experience analytics.
Located in News
Wearable Sensor Technology and Business
Contextually Defined Postural Markers Reveal Who’s in Charge: Evidence from Small Teams Collected with Wearable Sensors by Julius Dietzel, R. Elena Francu, Benjamin Lucas, and Mohamed Zaki
Located in News
High-Quality Prediction Intervals for Deep Learning: A Distribution-Free, Ensembled Approach
February Paper on High-Quality Prediction Intervals for Deep Learning: A Distribution-Free, Ensembled Approach by Tim Pearce, Mohamed Zaki, Alexandra Brintrup, Andy Neely
Located in News
Moments of Truth in Services: AI-Neuro-marketing Perspective
Located in Research / Data and Analytics for Services
Cambridge Service Alliance hosts the Service Community Event
The Cambridge Service Alliance hosted the 'Service Community Event' on the 19th April, where service professionals shared their experiences on a wide range of service topics.
Located in News
Webinar - Wearable Sensor Technology and Business
9 April 2018 - Wearable Sensor Technology and Business, by Benjamin Lucas
Located in News
A Small-scale Analysis of Health Service Stakeholder Networks: Insights from Social Media
February Paper on 'A Small-scale Analysis of Health Service Stakeholder Networks: Insights from Social Media' by Jessica Wyllie, Benjamin Lucas, Brent Kitchens, Ben Kozary, Mohamed Zaki, and Jamie Carlson
Located in News
Customer Experience Management Using Data Analytics
This study addresses the research question 'How can qualitative and quantitative measures be combined to measure the customer experience'.
Located in Research / Data and Analytics for Services
Cognitive Computing to Enhance Services
Located in Research / Data and Analytics for Services
Customer Experience Management and Big Data Workshop
1st Academic-Practitioner Research with Impact Workshop 'Customer Experience Management (CEM) and Big Data'
Located in News