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developing new understanding and approaches to complex service systems

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Webinar 10 December 2018
Webinar on Service Business Model Innovation: The Digital Twin Technology by Veronica Martinez, Audrey Ouyang, Andy Neely, Caroline Burstall and Dav Bisessar
Located in News
Feedback from the Frontline: Engaging front-line employees in service innovation
Latest executive briefing on engaging front-line employees in service innovation, by Florian Urmetzer, Stefan Titz, Veronica Martinez and Andy Neely
Located in News
Webinar - Shift to Services in the Animal Health Industry
12 October 2015 - Making and Sustaining the Shift to Services in the Animal Health Industry - Dr Veronica Martinez
Located in News
Project Update - OMMS: the Wireless Micro-Factory that will Treat People with Cancer
The OMMS micro-factory project lead by Dr Veronica Martinez made a great progress this month.
Located in News
Theme Update - Blockchains in Smart Services
In May, Veronica and her team worked very hard on the first practical phase of the project – the Codification of the Blockchain Prototype for the CAT/Perkins’ Supply Chain.
Located in News
A Process for B2B Partnerships - designing to deliver capability across companies
Executive Briefing and Podcast on B2B Partnership - designing to deliver capability across companies.
Located in News
Exploring the Journey to Services
March paper on 'Exploring the Journey to Services', by Veronica Martinez, Andy Neely, Chander Velu, Stewart Leinster-Evans and Dav Bisessar.
Located in News
Exploring the Journey to Services - Podcast Interview
In a new podcast from the Cambridge Service Alliance, Senior Researcher Veronica Martinez, talks about her new jointly authored paper: ‘Exploring the Journey to Services’. It is co-authored with Professor Andy Neely, Chander Velu, Stewart Leinster-Evans and Dav Bisessar.
Located in News
Business Ecosystems: Towards a Classification Model
April 2017 Paper on 'Business Ecosystems: Towards a Classification Model' by Florian Urmetzer, Andy Neely and Veronica Martinez
Located in News
Veronica Martinez
Veronica Martinez, Cambridge Service Alliance, University of Cambridge
Located in Cambridge Service Week / Service Week 2016