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Cambridge Service Alliance

At the forefront of service transformation in the digital era

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Webinar - Through-Life Accountability
June 2015 Webinar Presentation by Chara Makri, on Through-Life Accountability - Managing Complex Services
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Webinar - A Capability-Based View of Service Transitions
by Ornella Benedettini - July 2015 This Webinar discussed the April Paper from the Alliance, which describes the initial steps of a study that is examining the cases of 138 companies from the aerospace and defence industry in order to provide evidence on how manufacturing companies configure and orchestrate service-relevant capabilities in practice.
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Webinar - Service in the platform context
July Webinar on 'Service in the Platform Context: A review of the state of the art' by Xia Han
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Webinar - Barriers and Facilitators to Incident Reporting
2 October 2017 - Barriers and Facilitators to Incident Reporting in Servitized Manufacturers - Chara Makri
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Webinar - Feedback from the Frontline
12 December 2016 - Feedback from the Frontline: Engaging front-line employees in service innovation - Florian Urmetzer
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Webinar - Customer Loyalty Predictive Model
9 January 2017 - The Fallacy of the Net Promoter Score: Customer Loyalty Predictive Model - Mohamed Zaki
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