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Cambridge Service Alliance

At the forefront of service transformation in the digital era

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Customer Experience Management and Big Data Workshop
1st Academic-Practitioner Research with Impact Workshop 'Customer Experience Management (CEM) and Big Data'
Located in News
Designing Deploying and Enhancing Services
Located in Research
Manufacturing Analytics Workshop
Mohamed Zaki, Philip Woodall and Andy Neely recently ran a workshop on Manufacturing Analytics: The role of Big Data in the Future of Manufacturing. The workshop was held at the Institute for Manufacturing (IfM) on 1 February 2016 and was funded by the Cambridge Big Data-EPSRC Collaborative Workshops Fund.
Located in News
MSI Award for Customer Attrition Prevention with Artificial Intelligence project
A new award from the Marketing Science Institute for a project on customer attrition prevention with artificial intelligence, by Dr Mohamed Zaki and Dr. Benjamin Lucas
Located in News
RECDODE Network - Big Data Ecosystem in Re-distributed Manufacturing
The final report from this 9-month feasibility study is now available, which seeks to address the key research question: 'How can big data impact redistributed manufacturing in the consumer goods industry?'
Located in News
Service Consumer's Exeperience Analytics
Located in Research / Data and Analytics for Services
Webinar - A Transition Towards a Data-Driven Business Model
In the latest Webinar from the Alliance, Mohamed Zaki the recent report from the Alliance, 'Moving Towards a Data-Driven Business Model (DDBM) in the Online Newspaper Publishing Industry'.
Located in News
Webinar - Big Data Analytics Architecture for Businesses
15 January 2018 - Big Data Analytics Architecture for Businesses - Open Source Perspective - Kerem Kayabay, Mert Golkalp, Mohamed Zaki
Located in News