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Cambridge Service Alliance

At the forefront of service transformation in the digital era

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2016 POMS College of Service Operations (CSO) Mini-Conference
2016 Production and Operations Management Society (POMS) College of Service Operations Mini-Conference
Located in News
2016 POMS CSO Mini-Conference
Details and Material from the 2016 POMS College of Service Operations Mini Conference, organised by Ornella Benedettini and Liana Victorino.
Located in News
Capability-Based View of Service Transitions
The April 2015 Monthly Paper, on 'A Capability-Based View of Service Transitions' by Ornella Benedettini, Jane Davies and Andy Neely
Located in News
Complexity in Services: an interpretative framework
The June 2012 paper on 'Complexity in Services: an interpretative framework' by Ornella Benedettini and Andy Neely
Located in News
December Paper - Buyers Dependence and Financial Performance
December 2017 Paper by Ornella Benedettini and Andy Neely on 'Does buyers’ dependen­­ce translate into financial performance? An empirical analysis of manufacturer-service provider relationships­­'
Located in News
EurOMA 2016 Conference - Alliance Research Presented
The Alliance presented its research at the 23rd EurOMA conference.
Located in News
Factors Influencing Service Complexity
October 2012 paper on 'Factors Influencing Service Complexity: The Perspective of Servitized Manufacturers', by Ornella Benedettini and Andy Neely.
Located in News
Firm’s characteristics and servitization performance: A bankruptcy perspective
The May 2013 paper on 'Firm’s characteristics and servitization performance: A bankruptcy perspective' by Ornella Benedettini, Morgan Swink and Andy Neely
Located in News
Investigating a Revised Service Transition Concept
In this paper, Ornella and Andy present the validation of a revised conceptual framework of ‘service transition’ that re-interprets the adoption of advanced services by manufacturing firms as a progressive expansion, rather than a shift or migration, of the offering.
Located in News
New Paper: Servitization: A contemporary thematic review of four major research streams
This study identifies the key themes and research priorities in servitization literature over thirteen years from 2005 and 2017, based on four major research streams (general management, marketing, operations, and service management).
Located in News