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Cambridge Service Alliance

developing new understanding and approaches to complex service systems

Studying at Cambridge

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A Process for B2B Partnerships - designing to deliver capability across companies
Executive Briefing and Podcast on B2B Partnership - designing to deliver capability across companies.
Located in News
Business Ecosystems: Towards a Classification Model
April 2017 Paper on 'Business Ecosystems: Towards a Classification Model' by Florian Urmetzer, Andy Neely and Veronica Martinez
Located in News
Cambridge Service Alliance hosts the Service Community Event
The Cambridge Service Alliance hosted the 'Service Community Event' on the 19th April, where service professionals shared their experiences on a wide range of service topics.
Located in News
Data and Analytics - Data–Driven Business Models
The February 2015 Paper on 'Data and Analytics - Data–Driven Business Models: A Blueprint for Innovation' by Josh Brownlow, Mohamed Zaki, Andy Neely and Florian Urmetzer.
Located in News
Do not fall prey to business ecosystem failure
There are many reasons why great manufacturing innovations that should have succeeded end up on the scrap heap. Dr Florian Urmetzer explains that an often-overlooked but very common reason is failure to see the blind spots in your business ecosystem.
Located in News
Ecosystems Value Framework Paper
The December Paper on 'The Ecosystem Value Framework: Supporting Managers to Understand Value Exchange between Core Businesses in Service Ecosystems', by Florian Urmetzer, Veronica Martinez and Andy Neely.
Located in News
Ecosystems Value Mapping and Analysis
Located in Research
Engineering Services - Unpacking Value Exchange
April paper on 'Engineering Services: Unpacking Value Exchange', by Florian Urmetzer, Andy Neely, Veronica Martinez
Located in News
EuBC Research Award 2016 - Florian Urmetzer
EuBC Research Award 2016 awarded to Dr Florian Urmetzer.
Located in News
February 2019 Webinar - Business Ecosystems Mapping
In this webinar, Florian presents the Alliance January 2019 paper on Business Ecosystems Mapping.
Located in News