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Cambridge Service Alliance

At the forefront of service transformation in the digital era

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Case Study: Moving Towards a Data-Driven Business Model (DDBM) in the Online Newspaper Publishing Industry
Moving Towards a Data-Driven Business Model (DDBM) in the Online Newspaper Publishing Industry Mohamed Zaki, Tor Lillegraven and Andy Neely Cambridge Service Alliance, University of Cambridge
Located in News
Caterpillar Parts and Service Operations Summit
Dr Mohamed Zaki delivered a presentation on ‘Service Innovation in the Digital Era’ in the Caterpillar Parts and Service Operations Summit organised last week in Dubai
Located in News
CDBB Award to Mohamed Zaki and Ben Lucas
Ben Lucas and Mohamed Zaki have been awarded one of the Mini-Projects funded from the Centre for Digital Built Britain. The project is on ancillary sensing for building information modelling.
Located in News
Classification of Noisy Data
November paper on 'Classification of Noisy Data: An Approach Based on Genetic Algorithms and Voronoi Tessellation' by Abdul Rauf Khan, Henrik Schiøler, Torben Knudsen, Murat Kulahci and Mohamed Zaki
Located in News
Cognitive Computing to Enhance Services
Located in Research / Data and Analytics for Services
Customer Experience Analytics - Data Insights Cambridge Event
Mohamed Zaki was invited as a guest speaker at Data Insights Cambridge event held in December 2016
Located in News
Customer Experience Analytics: Dynamic Customer-Centric Model
In this paper, Mohamed Zaki and Andy Neely propose a systematic multi-methods using a text-mining approach to capture and analyze customers’ data
Located in News
Customer Experience Analytics - Marketing Science Institute Award
Award made to Mohamed Zaki and Ben Lucas from the Marketing Science Institute for customer experience analytics.
Located in News
Customer Experience Management Using Data Analytics
This study addresses the research question 'How can qualitative and quantitative measures be combined to measure the customer experience'.
Located in Research / Data and Analytics for Services
Customer Experience Management and Big Data Workshop
1st Academic-Practitioner Research with Impact Workshop 'Customer Experience Management (CEM) and Big Data'
Located in News