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Cambridge Service Alliance

At the forefront of service transformation in the digital era

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EurOMA 2016 Conference - Alliance Research Presented
The Alliance presented its research at the 23rd EurOMA conference.
Located in News
EurOMA Workshop on Redistributed Manufacturing
Redistributed Manufacturing Workshop hosted in Euroma Conference 2016
Located in News
Gaining Customer Experience Insights That Matter
New paper on 'Gaining Customer Experience Insights That Matter' by Janet R. McColl-Kennedy, Mohamed Zaki, Katherine N. Lemon, Florian Urmetzer and Andy Neely published at Journal of Service Research
Located in News
Guest Article - Data-Driven Text Mining for CX Analytics in Services
Mohamed Zaki and Benjamin Lucas have written a guest article for the ServSig Group on 'Data-Driven Text Mining for CX Analytics in Services'
Located in News
Guest speaker on Data-Driven Business Model
Mohamed Zaki was invited as a guest speaker to deliver a session to the Manchester Business School MBA students.
Located in News
High-Quality Prediction Intervals for Deep Learning: A Distribution-Free, Ensembled Approach
February Paper on High-Quality Prediction Intervals for Deep Learning: A Distribution-Free, Ensembled Approach by Tim Pearce, Mohamed Zaki, Alexandra Brintrup, Andy Neely
Located in News
Is Big Data still big news?
Article by Mohamed Zaki on the University of Cambridge Research Discussion pages. 30 June 2015
Located in News
July Webinar by Christoph Peters on Modular Service Structures for AI Services
9 July 2018 - Modular Service Structures for the Successful Design of Flexible Customer Journeys for AI Services and Business Models - by Christoph Peters and Mohamed Zaki.
Located in News
June paper on 'Modular Service Structures for the Successful Design of Flexible Customer Journeys for AI Services and Business Models – Orchestration and Interplay of Services'
June paper on 'Modular Service Structures for the Successful Design of Flexible Customer Journeys for AI Services and Business Models – Orchestration and Interplay of Services'
Located in News
Keynote at Rustat Conference on Big Data
Mohamed Zaki presented at the Rustat Confernece on Big Data on 30 September 2015.
Located in News