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At the forefront of service transformation in the digital era

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June paper on 'Modular Service Structures for the Successful Design of Flexible Customer Journeys for AI Services and Business Models – Orchestration and Interplay of Services'
June paper on 'Modular Service Structures for the Successful Design of Flexible Customer Journeys for AI Services and Business Models – Orchestration and Interplay of Services'
Located in News
Rare-events classification: An approach based on Genetic Algorithm and Voronoi Tessellation
by Abdul Rauf Khan, Mohamed Zaki, Henrik Schiøler, and Murat Kulahci. The paper was accepted at 'The 22nd Pacific-Asia Conference on Knowledge Discovery and Data Mining (PAKDD)', a leading international conference in the areas of knowledge discovery and data mining (KDD). In this paper, Mohamed and co-authors propose a novel strategy for data mining based on partitioning of the feature space through Voronoi tessellation and Genetic Algorithm, where the latter is applied to solve a combinatorial optimization problem.
Located in News
Customer Experience Analytics: Dynamic Customer-Centric Model
In this paper, Mohamed Zaki and Andy Neely propose a systematic multi-methods using a text-mining approach to capture and analyze customers’ data
Located in News
Redistributed Manufacturing and the Impact of Big Data
Mohamed Zaki and Andy Neely had a paper accepted for publication in the Production Planning and Control - Zaki, M. E., Theodoulidis, B., Shapira, P., Neely, A. D., & Tepel, M. Redistributed Manufacturing and the Impact of Big Data: A Consumer Goods Perspective. Production Planning and Control https://doi.org/10.17863/CAM.13779
Located in News
Caterpillar Parts and Service Operations Summit
Dr Mohamed Zaki delivered a presentation on ‘Service Innovation in the Digital Era’ in the Caterpillar Parts and Service Operations Summit organised last week in Dubai
Located in News
Cambridge Service Alliance hosts the Service Community Event
The Cambridge Service Alliance hosted the 'Service Community Event' on the 19th April, where service professionals shared their experiences on a wide range of service topics.
Located in News
Webinar - Wearable Sensor Technology and Business
9 April 2018 - Wearable Sensor Technology and Business, by Benjamin Lucas
Located in News
Moments of Truth in Services: AI-Neuro-marketing Perspective
Located in Research / Data and Analytics for Services
High-Quality Prediction Intervals for Deep Learning: A Distribution-Free, Ensembled Approach
February Paper on High-Quality Prediction Intervals for Deep Learning: A Distribution-Free, Ensembled Approach by Tim Pearce, Mohamed Zaki, Alexandra Brintrup, Andy Neely
Located in News
CDBB Award to Mohamed Zaki and Ben Lucas
Ben Lucas and Mohamed Zaki have been awarded one of the Mini-Projects funded from the Centre for Digital Built Britain. The project is on ancillary sensing for building information modelling.
Located in News