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Cambridge Service Alliance

At the forefront of service transformation in the digital era

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MSI Grant for AI Research
A new research grant has been awarded by the Marketing Science Institute (MSI) for their project titled “DeepKeep: Customer Attrition Prevention with Artificial Intelligence”.
Located in News
Service Engineering in the Era of Industry 4.0
The Special Interest Group SIG Round Table 'The Service Engineering in the era of Industry 4.0' at University of Bergamo in Bergamo, Italy
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RECODE Workshop at CIRP manufacturing systems 2017 conference in Taichung, Taiwan
Special Session: Re-Distributed Manufacturing – Pathway to Impact UK and Global Perspectives, May 3rd - 5th, 2017, Taichung, Taiwan ROC
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Dr Mohamed Zaki appointed as Deputy Director of the Cambridge Service Alliance
Dr Mohamed Zaki has been appointed as Deputy Director of the Cambridge Service Alliance (CSA).
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Service Consumer's Exeperience Analytics
Located in Research / Data and Analytics for Services
Webinar on Classification of Noisy Data
13 February 2017 - Classification of Noisy Data: An Approach Based on Genetic Algorithms and Voronoi Tessellation - Abdul Khan
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A Process for B2B Partnerships - designing to deliver capability across companies
Executive Briefing and Podcast on B2B Partnership - designing to deliver capability across companies.
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Webinar - Customer Loyalty Predictive Model
9 January 2017 - The Fallacy of the Net Promoter Score: Customer Loyalty Predictive Model - Mohamed Zaki
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What is Servitization in Manufacturing Webinar
Mohamed Zaki was an invited presenter at the Gemalto Webcast Series for 'Ask the Experts' on 13 December 2016.
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Customer Experience Analytics - Data Insights Cambridge Event
Mohamed Zaki was invited as a guest speaker at Data Insights Cambridge event held in December 2016
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