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Cambridge Service Alliance

At the forefront of service transformation in the digital era

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Classification of Noisy Data
November paper on 'Classification of Noisy Data: An Approach Based on Genetic Algorithms and Voronoi Tessellation' by Abdul Rauf Khan, Henrik Schiøler, Torben Knudsen, Murat Kulahci and Mohamed Zaki
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EPSRC Institutional Sponsorship Grant 2016 - Small Partnership Awards
Mohamed Zaki and Abdul Rauf Khan from the CSA awarded a fund to investigate the application of advanced Big Data methods in manufacturing industry.
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Webinar - Data Diagnostic Tool
November Webinar on the 'Data Diagnostic Tool' by Dr Mohamed Zaki
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Customer Loyalty Predictive Model Paper
The October 2016 paper by Mohamed Zakie, Dalia Kandeil, Andy Neely and Janet McColl-Kennedy, on 'The Fallacy of the Net Promoter Score: Customer Loyalty Predictive Model'.
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Guest speaker on Data-Driven Business Model
Mohamed Zaki was invited as a guest speaker to deliver a session to the Manchester Business School MBA students.
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Guest Article - Data-Driven Text Mining for CX Analytics in Services
Mohamed Zaki and Benjamin Lucas have written a guest article for the ServSig Group on 'Data-Driven Text Mining for CX Analytics in Services'
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Article by the Marketing Science Institute - Research Grant Target CX
Research Grants Target CX Article by Marketing Science Institute.
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Customer Experience Analytics - Marketing Science Institute Award
Award made to Mohamed Zaki and Ben Lucas from the Marketing Science Institute for customer experience analytics.
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EurOMA Workshop on Redistributed Manufacturing
Redistributed Manufacturing Workshop hosted in Euroma Conference 2016
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EurOMA 2016 Conference - Alliance Research Presented
The Alliance presented its research at the 23rd EurOMA conference.
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