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Cambridge Service Alliance

developing new understanding and approaches to complex service systems

Studying at Cambridge

 

Partners

The Cambridge Service Alliance is a business-led alliance. Since its inception in 2010 industrial partners have included BAE Systems, Caterpillar, CEMEX, GEA, IBM, Pearson and Zoetis. The Alliance draws academic collaborators from across the University of Cambridge, including from the Institute for Manufacturing and the Judge Business School.

The Cambridge Service Alliance will bring together companies prepared to make significant and long-term contributions to support the Alliance. Benefits of membership include:

  • Challenging yet practical insights into the design and delivery of high performance complex service solutions.
  • Access to education and training derived from the Alliance to enhance capabilities in service and support.
  • A stimulating international network of the world’s most talented engaged in solving problems associated with complex service solutions.
  • Access to leading service research that helps partners advance their own business models both internally and externally.
  • Ability to influence and commission new relevant research for the Alliance.
  • Knowledge sharing with an exclusive club and associated networking opportunities.
  • Brand association opportunities.
  • Practical tools and techniques that will allow partner organisations to exploit commercially the intellectual property developed through the Alliance.

JOIN THE CAMBRIDGE SERVICE ALLIANCE

Access pioneering research from one of the world’s leading universities 

Benefit from up to three years of new research streams each year focusing on the core issues that firms are facing along the servitization journey. 

Learn how to succeed at service transformation from other innovative organisations 

Share your challenges and approaches with non-competing organisations through our Community of Interest programme and join us at Cambridge Service Week, our annual flagship event that brings together industrialists, academics and policymakers to consider the latest thinking around servitization. 

Embed service thinking throughout your organisation 

IfM’s knowledge-transfer arm, IfM Education and Consultancy Services, helps partners to put Alliance research findings into practice through consultancy delivered by Industrial Fellows, all of whom have experience of working with multinational companies at a senior level. Partners also benefit from complimentary places on our training courses plus access to a wealth of resources such as webinars, blogs and regular executive briefings.

Join at a level that suits your organisation

Choose from three membership packages depending on the type of engagement you are looking for.


Partnership Levels

Gold 

  • Influence the direction of Cambridge Service Alliance research through participating as a member of the Steering Committee. By shaping the future research agenda, you will be perfectly positioned to take advantage of the services and solutions of tomorrow 
  • Access to three streams of research, with a key research lead managing the relationship to ensure research projects are progressed and knowledge is transferred into your organisation 
  • Access to three Community of Interest meetings, where you can network and discuss the latest research and service opportunities with like-minded organisations 
  • Organisational participation at Cambridge Service Week (20 complimentary places) 
  • Research-led consultancy engagements, co-producing the latest service research and transferring the latest tools and techniques into your organisation 
  • Five complimentary places at a Alliance open courses*, helping to get key stakeholder engagement and commitment to services within your organisation 
  • Access the latest tools and techniques that could impact your organisation 
  • Facilitated access to a network of wider University of Cambridge experts in related fields 
  • Priority access to audio and visual material produced bythe Alliance 
  • Brand association with the University of Cambridge

Silver 

  • Access to two streams of research, with a key research lead managing the relationship to ensure you are kept abreast of the latest developments in these areas. 
  • Access to three Community of Interest meetings, where you can network and discuss the latest research and service opportunities with like-minded organisations. 
  • Participation at Cambridge Service Week (5 complimentary places). 
  • Five days of consultancy in the fields of shift to services or ecosystems. 
  • Five complimentary places at Alliance open courses*, helping to get key stakeholder engagement and commitment to services within your organisation. 
  • Priority access to audio and visual material produced by the Alliance. 
  • Brand association with the University of Cambridge.

Bronze 

  • Access to one research stream, with a key research lead managing the relationship to ensure that you are kept abreast of the latest developments in this area. 
  • Access to three Community of Interest meetings, where you can network and discuss the latest research and service opportunities with like-minded organisations. 
  • Participation at Cambridge Service Week (5 complimentary places). 
  • Five complimentary places at a Alliance open courses*, helping to get key stakeholder engagement and commitment to services within your organisation. 
  • Priority access to audio and visual material produced by the Alliance. 
  • Brand association with the University of Cambridge.

ACCESS A WIDE RANGE OF RESOURCES

In order to maximise the impact and application of our research, the Alliance provides a wide range of accessible outputs from its research and collaboration activities. These are designed to be shared across partner organisations. These resources can help your organisation to address cultural, strategic, technical and practical servitization challenges. The material produced includes: 

Papers and reports

Monthly release of papers outlining how the research conducted is applicable for industry. Executive briefings and case studies presenting the research in an easily accessible format. 

Blogs and insights

The latest thoughts from our researchers on developments in servitization.

Webinars

Interactive presentations developed for members to hear directly from the researchers about their research and its relevance to industry.

Podcasts and videos

Audio interviews with researchers about the key points from the research streams and projects and videos on various topics about the work of the Alliance.

OTHER BENEFITS FOR PARTNERS

Influence, IP and brand association 

Partners who join the Steering Committee (at Gold level) are able to directly influence and commission new pieces of research. The Alliance ensures that there are only non-competing partners at the Gold level so that our research has a coherent direction. 

Membership can also allow the development of practical tools and techniques, which allows the sharing of IP developed through membership of the Alliance. 

There are also good brand association opportunities, both by working with the University of Cambridge and by collaborating with other member organisations of the Alliance.