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Cambridge Service Alliance

developing new understanding and approaches to complex service systems

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Joining the Cambridge Service Alliance

Industrial members

The Cambridge Service Alliance is a business-led alliance with industrial members who have an active interest in the shift to services. It brings together companies prepared to make significant and long-term contributions to support the Alliance. The benefits of joining include:

  • Challenging yet practical insights into the design and delivery of high-performance complex service solutions.
  • Practical tools, techniques and methodologies.
  • Education and training to enhance capabilities in service and support.
  • A stimulating international network of the world’s best talent engaged in solving problems associated with complex service solutions.

Academic members

The Alliance draws on members from across the University of Cambridge, initially from the Institute for Manufacturing and the Judge Business School.

Internationally leading researchers and educators will be invited to join the Cambridge Service Alliance to meet specific research requirements and the needs of industrial members.

Join our Team

If you are interested in joining the Alliance as a staff member, PhD Student or Visitor to the Alliance, please   Current vacancies will be posted below when they are available.


Cambridge Service Alliance

Welcome to the Cambridge Service Alliance…

  • a unique global alliance between leading businesses and universities;
  • bringing together the world's leading firms and academics;
  • all of whom are devoted to delivering today the tools, education and insights needed for the complex service solutions of tomorrow.

Members of the Cambridge Service Alliance include BAE Systems, Caterpillar, IBM and the University of Cambridge.

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Introducing Industry Day - Dr Zaki tells us about this years Industry Conference

Sep 13, 2017

Dr Mohamed Zaki - Deputy Director of the Cambridge Service Alliance - Introducing Service Week Industry Conference 2017

Webinar - Bridging the Co-Creation Gap

Sep 11, 2017

11 September 2017 - Bridging the Co-creation Gap between Co-creators, Companies and Living Lab - Katharina Greve

September 2017 Newsletter

Sep 01, 2017

Find out the latest news in this new edition of the Alliance Newsletter.

19th IEEE Conference on Business Informatics

Jul 27, 2017

Mohamed Zaki invited to be one of the organizing committee members of '19th IEEE Conference on Business Informatics', held in Thessaloniki, Greece on 24-26 July 2017

Podcast Interview with Deputy Director Dr Mohamed Zaki

Jul 20, 2017

In a new podcast from the Cambridge Service Alliance, Dr Mohamed Zaki, talks about his new role as Deputy Director, of the Cambridge Service Alliance, University of Cambridge.

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