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Cambridge Service Alliance

developing new understanding and approaches to complex service systems

Studying at Cambridge

 

Chara Makri

Biography:

Research interests

Chara joined the Cambridge Service Alliance team in October 2014 as a doctoral student under the supervision of Professor Andy Neely. Her research interests lie in operations management with a focus on services. The objective of her PhD research is to investigate how an understanding of Through-Life Accountability can improve safety and examine the human factors that can lead to failures and in turn, accidents within a service environment. Chara is interested in engaging with researchers and practitioners in order to understand more about why these failures happen and how they can be prevented. The ultimate goal is to equip servitized manufacturers with a unique tool in order to face such challenges and support them in the challenging path towards the services of the future. This research is conducted in partnership with BAE Systems and is sponsored by EPSRC.  

Background

Chara holds a BSc in Management Science and Technology from the Athens University of Economics and Business, Greece and an MPhil with Distinction in Industrial Systems, Manufacturing and Management from the University of Cambridge. Prior coming to Cambridge, Chara has worked in operations (mainly Demand Planning) for General Mills, Cadbury and Kraft.

Contact Details

E: cam221@cam.ac.uk

LinkedIn: Chara Makri

Twitter: @MakriChara

Keywords

  • Servitization
  • Shift to Services
  • Risk
  • Through-Life Accountability

Key Publications

Conference Publications

Makri, C. and Neely, A., 2015. “Through-life accountability: Managing complex services”. 22nd EurOMA Conference, Neuchatel, Switzerland.

Makri, C. and Neely, A. (2016), ‘Critical Incidents in Complex Service Contracts: Safety Challenges and Means of Prevention’, 23rd EurOMA Conference, Trondheim, Norway.

Makri, C. and Neely, A. (2017) 'Barriers and Facilitators to Incident Reporting in Servitized Manufacturers', 24th EurOMA Conference, Edinburgh, Scotland. 

Other Publications

Cambridge Service Alliance, March 2015 Paper, 'Through-Life Accountability: Managing Complex Services' external link by Chara Makri and Andy Neely

Cambridge Service Alliance, July 2016 Paper, ‘Critical incidents in complex service contracts: Safety challenges and means of prevention’ by Chara Makri and Andy Neely.

Cambridge Service Alliance, July 2017 Paper, 'Barriers and Facilitators to Incident Reporting in Servitized Manufacturers' by Chara Makri And Andy Neely.

Cambridge Service Alliance

Welcome to the Cambridge Service Alliance…

  • a unique global alliance between leading businesses and universities;
  • bringing together the world's leading firms and academics;
  • all of whom are devoted to delivering today the tools, education and insights needed for the complex service solutions of tomorrow.

Members of the Cambridge Service Alliance include BAE Systems, Caterpillar, IBM and the University of Cambridge.

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March Paper - A Service Network Perspective to Evaluate Service Matching in Early Design

Mar 22, 2018

March paper on 'A Service Network Perspective to Evaluate Service Matching in Early Design' by Federico Barravecchia, Fiorenzo Franceschini, Luca Mastrogiacomo

Webinar - Does Buyers' Dependence translate into Financial Performance?

Mar 12, 2018

12 March 2018 - Does buyers’ dependence translate into financial performance? An empirical analysis of manufacturer-service provider relationships - Ornella Benedettini

New Membership Model for the Alliance

Mar 07, 2018

New Membership Model launched for the Alliance.

March 2018 Newsletter

Mar 01, 2018

Find out about the new membership model and our new Alliance Partner as well as other news from the Service Alliance in this new edition of the newsletter.

CEMEX join the Alliance as a Gold Member

Feb 27, 2018

We are delighted to announce that CEMEX has joined the Cambridge Service Alliance as a Gold Member under the Alliance's new Membership Model.

View all news