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Cambridge Service Alliance

developing new understanding and approaches to complex service systems

Studying at Cambridge

 

Chara Makri

Biography:

Research interests

Chara joined the Cambridge Service Alliance team in October 2014 as a doctoral student under the supervision of Professor Andy Neely. Her research interests lie in operations management with a focus on services. The objective of her PhD research is to investigate how an understanding of Through-Life Accountability can improve safety and examine the human factors that can lead to failures and in turn, accidents within a service environment. Chara is interested in engaging with researchers and practitioners in order to understand more about why these failures happen and how they can be prevented. The ultimate goal is to equip servitized manufacturers with a unique tool in order to face such challenges and support them in the challenging path towards the services of the future. This research is conducted in partnership with BAE Systems and is sponsored by EPSRC.  

Background

Chara holds a BSc in Management Science and Technology from the Athens University of Economics and Business, Greece and an MPhil with Distinction in Industrial Systems, Manufacturing and Management from the University of Cambridge. Prior coming to Cambridge, Chara has worked in operations (mainly Demand Planning) for General Mills, Cadbury and Kraft.

Contact Details

E: cam221@cam.ac.uk

LinkedIn: Chara Makri

Twitter: @MakriChara

Keywords

  • Servitization
  • Shift to Services
  • Risk
  • Through-Life Accountability

Key Publications

Conference Publications

Makri, C. and Neely, A., 2015. “Through-life accountability: Managing complex services”. 22nd EurOMA Conference, Neuchatel, Switzerland.

Makri, C. and Neely, A. (2016), ‘Critical Incidents in Complex Service Contracts: Safety Challenges and Means of Prevention’, 23rd EurOMA Conference, Trondheim, Norway.

Makri, C. and Neely, A. (2017) 'Barriers and Facilitators to Incident Reporting in Servitized Manufacturers', 24th EurOMA Conference, Edinburgh, Scotland. 

Other Publications

Cambridge Service Alliance, March 2015 Paper, 'Through-Life Accountability: Managing Complex Services' external link by Chara Makri and Andy Neely

Cambridge Service Alliance, July 2016 Paper, ‘Critical incidents in complex service contracts: Safety challenges and means of prevention’ by Chara Makri and Andy Neely.

Cambridge Service Alliance, July 2017 Paper, 'Barriers and Facilitators to Incident Reporting in Servitized Manufacturers' by Chara Makri And Andy Neely.

Cambridge Service Alliance

Welcome to the Cambridge Service Alliance…

  • a unique global alliance between leading businesses and universities;
  • bringing together the world's leading firms and academics;
  • all of whom are devoted to delivering today the tools, education and insights needed for the complex service solutions of tomorrow.

Members of the Cambridge Service Alliance include BAE Systems, Caterpillar, IBM and the University of Cambridge.

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Webinar by Chander Velu on 'A Systems Perspective on Business Model Evolution: The Case of an Agricultural Information Service Provider in India'

Video - What is the Shift to Services Executive Course all about?

Oct 29, 2017

In this video Florian Urmetzer explains the benefits of attending the Alliance's two-day executive programme - Shift to Services

October Paper - Big Data Analytics Architecture for Businesses

Oct 26, 2017

The October Monthly Paper from the Cambridge Service Alliance, on 'Big Data Analytics Architecture for Businesses, by Mert Onuralp Gökalp, Kerem Kayabay, Mohamed Zaki, Altan Koçyiğit, P. Erhan Eren, and Andy Neely

Article on Service Week 2017 in London Evening Standard

Oct 26, 2017

Anthony Hilton, of the London Evening Standard, attended our Service Week 2017 Industry Day event, and wrote about one of the keynote speakers, from Alibaba, in a recent article.

Webinar - Barriers and Facilitators to Incident Reporting

Oct 02, 2017

2 October 2017 - Barriers and Facilitators to Incident Reporting in Servitized Manufacturers - Chara Makri

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