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Cambridge Service Alliance

developing new understanding and approaches to complex service systems

Studying at Cambridge

 

Dr Jinchen Hou

Dr Jinchen Hou

Research Associate


Biography:

Research interests

  • Servitization
  • Outcome-based contracts / Performance-based contracts
  • Social capital and supplier-customer relationship

Background

Jingchen got her Bachelor's Degree of Civil Engineering in Tongji University, China, 2010. After that, she completed an MSc study in Imperial College London in 2011, majoring in Concrete Structures and Business Management. She joined the Cambridge Service Alliance in January 2012 for the pursuit of a PhD. Her research interests include servitization, outcome-based contracts, risks and social capital. Her PhD research examined the effects of social capital on risks of outcome-based contracts from the provider’s perspective. After she obtained the PhD degree in 2016, she has been working as a research associate in Cambridge Service Alliance, and is involved in a serial of research projects such as the Manufacturing Metrics project.

Keywords

  • Servitization
  • Supplier-Customer Relationship
  • Outcome-Based Contracts
  • Risk

Key Publications

Publications:

  • Investigating risks of outcome-based service contracts from a provider’s perspective. Jingchen Hou and Andy Neely. Submitted to International Journal of Production Research. Under review.
  • Supplying innovation: unlocking innovation in the supply chain. Jingchen Hou, Keith Wishart, Jonathan Baker-Brian, Claire Vine. A white paper in collaboration with IBM.

  • Case studies: analysing the effects of social capital on risks taken by suppliers in outcome-based contracts, Jingchen Hou and Andy Neely, The 21st EurOMA Conference, Palermo, Italy, June 2014.
  • Effects of social capital on risks of performance-based contracts from suppliers’ perspective, Jingchen Hou and Andy Neely, The 27th annual British Academy of Management conference, Liverpool, UK, September 2013.
  • Barriers of servitization: results of a systematic literature review, Jingchen Hou and Andy Neely, The Spring Servitization Conference 2013, Birmingham, UK, May 2013.

Webinars and Podcasts:

Supplying Innovation: Unlocking Innovative Behaviours in the Supply Chain. 

https://www.youtube.com/watch?v=C4LGupjnJ14&feature=youtu.be

https://cambridgeservicealliance.eng.cam.ac.uk/resources/Podcasts

Cambridge Service Alliance

Welcome to the Cambridge Service Alliance…

  • a unique global alliance between leading businesses and universities;
  • bringing together the world's leading firms and academics;
  • all of whom are devoted to delivering today the tools, education and insights needed for the complex service solutions of tomorrow.

Members of the Cambridge Service Alliance include BAE Systems, Caterpillar, IBM and the University of Cambridge.

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Webinar - Barriers and Facilitators to Incident Reporting

Oct 02, 2017

2 October 2017 - Barriers and Facilitators to Incident Reporting in Servitized Manufacturers - Chara Makri

Outcome-oriented contracts in logistics outsourcing relationships

Sep 20, 2017

September Paper by Torsten Steinbach, Carl Marcus Wallenburg and Florian Urmetzer, on using outcome-oriented contracts to foster performance improvements in logistics outsourcing relationships.

Introducing Industry Day - Dr Zaki tells us about this years Industry Conference

Sep 13, 2017

Dr Mohamed Zaki - Deputy Director of the Cambridge Service Alliance - Introducing Service Week Industry Conference 2017

Webinar - Bridging the Co-Creation Gap

Sep 11, 2017

11 September 2017 - Bridging the Co-creation Gap between Co-creators, Companies and Living Lab - Katharina Greve

September 2017 Newsletter

Sep 01, 2017

Find out the latest news in this new edition of the Alliance Newsletter.

View all news