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Cambridge Service Alliance

developing new understanding and approaches to complex service systems

Studying at Cambridge

 

Dr Jinchen Hou

Dr Jinchen Hou

Research Associate


Biography:

Research interests

  • Servitization
  • Outcome-based contracts / Performance-based contracts
  • Social capital and supplier-customer relationship

Background

Jingchen got her Bachelor's Degree of Civil Engineering in Tongji University, China, 2010. After that, she completed an MSc study in Imperial College London in 2011, majoring in Concrete Structures and Business Management. She joined the Cambridge Service Alliance in January 2012 for the pursuit of a PhD. Her research interests include servitization, outcome-based contracts, risks and social capital. Her PhD research examined the effects of social capital on risks of outcome-based contracts from the provider’s perspective. After she obtained the PhD degree in 2016, she has been working as a research associate in Cambridge Service Alliance, and is involved in a serial of research projects such as the Manufacturing Metrics project.

Keywords

  • Servitization
  • Supplier-Customer Relationship
  • Outcome-Based Contracts
  • Risk

Key Publications

Publications:

  • Investigating risks of outcome-based service contracts from a provider’s perspective. Jingchen Hou and Andy Neely. Submitted to International Journal of Production Research. Under review.
  • Supplying innovation: unlocking innovation in the supply chain. Jingchen Hou, Keith Wishart, Jonathan Baker-Brian, Claire Vine. A white paper in collaboration with IBM.

  • Case studies: analysing the effects of social capital on risks taken by suppliers in outcome-based contracts, Jingchen Hou and Andy Neely, The 21st EurOMA Conference, Palermo, Italy, June 2014.
  • Effects of social capital on risks of performance-based contracts from suppliers’ perspective, Jingchen Hou and Andy Neely, The 27th annual British Academy of Management conference, Liverpool, UK, September 2013.
  • Barriers of servitization: results of a systematic literature review, Jingchen Hou and Andy Neely, The Spring Servitization Conference 2013, Birmingham, UK, May 2013.

Webinars and Podcasts:

Supplying Innovation: Unlocking Innovative Behaviours in the Supply Chain. 

https://www.youtube.com/watch?v=C4LGupjnJ14&feature=youtu.be

https://cambridgeservicealliance.eng.cam.ac.uk/resources/Podcasts

Cambridge Service Alliance

Welcome to the Cambridge Service Alliance…

  • a unique global alliance between leading businesses and universities;
  • bringing together the world's leading firms and academics;
  • all of whom are devoted to delivering today the tools, education and insights needed for the complex service solutions of tomorrow.

Members of the Cambridge Service Alliance include BAE Systems, Caterpillar, CEMEX, IBM and the University of Cambridge.

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Partner Workshop - Ecosystems for Digital Transformation

Aug 15, 2018

Dr Florian Urmetzer and the Alliance Visitor Dominik Moeslein conducted a three-day workshop with CEMEX managers

Mexican Forum for the Business Transformation

Aug 10, 2018

Veronica Martinez was invited as keynote speaker at the Mexican Forum for the Business Transformation.

Blockchain in Customer Service Management

Aug 09, 2018

Caterpillar Presentation of Blockchain Results: Feasibility and Cost Analysis

Through-life engineering services – Adding business value through a common framework – Guide

Jul 24, 2018

This Publicly Available Specification (PAS) offers guidance to leaders of the UK industry that may enable manufacturing and solution providers in all sectors to win business, gain market share, generate revenue, and earn profits from the application of through-life engineering services (TES).

July Paper

Jul 23, 2018

July Paper on 'Coopetition and Business Models' by Chander Velu

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