skip to primary navigationskip to content

Cambridge Service Alliance

developing new understanding and approaches to complex service systems

Studying at Cambridge

 

Dr Jinchen Hou

Dr Jinchen Hou

Research Associate


Biography:

Research interests

  • Servitization
  • Outcome-based contracts / Performance-based contracts
  • Social capital and supplier-customer relationship

Background

Jingchen got her Bachelor's Degree of Civil Engineering in Tongji University, China, 2010. After that, she completed an MSc study in Imperial College London in 2011, majoring in Concrete Structures and Business Management. She joined the Cambridge Service Alliance in January 2012 for the pursuit of a PhD. Her research interests include servitization, outcome-based contracts, risks and social capital. Her PhD research examined the effects of social capital on risks of outcome-based contracts from the provider’s perspective. After she obtained the PhD degree in 2016, she has been working as a research associate in Cambridge Service Alliance, and is involved in a serial of research projects such as the Manufacturing Metrics project.

Keywords

  • Servitization
  • Supplier-Customer Relationship
  • Outcome-Based Contracts
  • Risk

Key Publications

Publications:

  • Investigating risks of outcome-based service contracts from a provider’s perspective. Jingchen Hou and Andy Neely. Submitted to International Journal of Production Research. Under review.
  • Supplying innovation: unlocking innovation in the supply chain. Jingchen Hou, Keith Wishart, Jonathan Baker-Brian, Claire Vine. A white paper in collaboration with IBM.

  • Case studies: analysing the effects of social capital on risks taken by suppliers in outcome-based contracts, Jingchen Hou and Andy Neely, The 21st EurOMA Conference, Palermo, Italy, June 2014.
  • Effects of social capital on risks of performance-based contracts from suppliers’ perspective, Jingchen Hou and Andy Neely, The 27th annual British Academy of Management conference, Liverpool, UK, September 2013.
  • Barriers of servitization: results of a systematic literature review, Jingchen Hou and Andy Neely, The Spring Servitization Conference 2013, Birmingham, UK, May 2013.

Webinars and Podcasts:

Supplying Innovation: Unlocking Innovative Behaviours in the Supply Chain. 

https://www.youtube.com/watch?v=C4LGupjnJ14&feature=youtu.be

https://cambridgeservicealliance.eng.cam.ac.uk/resources/Podcasts

Cambridge Service Alliance

Welcome to the Cambridge Service Alliance…

  • a unique global alliance between leading businesses and universities;
  • bringing together the world's leading firms and academics;
  • all of whom are devoted to delivering today the tools, education and insights needed for the complex service solutions of tomorrow.

LinkedIn

RSS Feed Latest news

December Newsletter

Dec 05, 2018

Welcome to the December 2018 edition of the Cambridge Service Alliance Newsletter

Gaining Customer Experience Insights That Matter

Nov 26, 2018

New paper on 'Gaining Customer Experience Insights That Matter' by Janet R. McColl-Kennedy, Mohamed Zaki, Katherine N. Lemon, Florian Urmetzer and Andy Neely published at Journal of Service Research

November 2018 Paper

Nov 21, 2018

November 2018 paper on 'Service business model innovation: the digital twin technology' by Veronica Martinez, Audrey Ouyang, Andy Neely, Caroline Burstall and Dav Bisessar

Webinar 12 November 2018 - Co-Creation in Practice: Objectives and Outcomes

Nov 14, 2018

In this webinar, Katharina Greve presents the Alliance September Paper on Co-Creation in Practice.

New EPSRC Doctoral Studentship Opportunity

Nov 09, 2018

New EPSRC Doctoral Studentship Opportunity on Digital technology in the service design and lifecycle with Rolls Royce

View all news