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developing new understanding and approaches to complex service systems

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Webinar - Barriers and Facilitators to Incident Reporting

Oct 02, 2017

2 October 2017 - Barriers and Facilitators to Incident Reporting in Servitized Manufacturers - Chara Makri

Outcome-oriented contracts in logistics outsourcing relationships

Sep 20, 2017

September Paper by Torsten Steinbach, Carl Marcus Wallenburg and Florian Urmetzer, on using outcome-oriented contracts to foster performance improvements in logistics outsourcing relationships.

Introducing Industry Day - Dr Zaki tells us about this years Industry Conference

Sep 13, 2017

Dr Mohamed Zaki - Deputy Director of the Cambridge Service Alliance - Introducing Service Week Industry Conference 2017

Webinar - Bridging the Co-Creation Gap

Sep 11, 2017

11 September 2017 - Bridging the Co-creation Gap between Co-creators, Companies and Living Lab - Katharina Greve

September 2017 Newsletter

Sep 01, 2017

Find out the latest news in this new edition of the Alliance Newsletter.

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Upcoming events

Shift to Services Executive Education Programme

Nov 15, 2017

IfM, Cambridge, UK

Ecosystems Strategy One Day Course

Nov 22, 2017

IfM, Cambridge

Upcoming events