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Cambridge Service Alliance

developing new understanding and approaches to complex service systems

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Cambridge Service Week

Cambridge Service Week

Cambridge Service Week is a series of events hosted by the Cambridge Service Alliance to bring together leading academics, industrialists and policy-makers to address the evolving challenges facing service education, research, practice and policy. 

Cambridge Service Week 2018

Cambridge Service Week 2018 industry conference will be on 3 October 2018 - Industry Day Conference, Moller Centre, Cambridge. It will be on the theme of 'Disruptor or disrupted? Harnessing digital technologies for the next-generation of services'.

Cambridge Service Week 2017

Cambridge Service Week 2017 was held from 5-11 October 2017. It was a series of events hosted by the Cambridge Service Alliance to bring together leading academics, industrialists and policy-makers to address the evolving challenges facing service education, research, practice and policy. 

The seventh Cambridge Service Week 2016 was held from 5-12 October 2016. The Theme for the Industry Conference was 'Growing your service business in an age of digital disruption', with speakers from Uber, Siemens, Trackunit A/S and the University of Cambridge. A Partner event and an Academic Conference were also held during service week

2015 Service Week SpeakerCambridge Service Week 2015

The sixth Cambridge Service Week 2015 was held from 1-7 October 2015. The Theme for the Industry Conference was 'Creating Customer Value Through Services', with speakers from Rolls-Royce, ABB, Zoetis and the University of Cambridge. A Partner event and an Academic Conference were also held during service week 2015.

2014 Service Week ImageCambridge Service Week 2014

The fifth Cambridge Service Week was held from 29 September to 3 October 2014. The theme for the industry conference was the 'Future of Services in a Digital Age', with speakers from GE, SAP, Screentwist and the University of Cambridge. A partner event and an academic event were also held. 

2013 Service Week ImageCambridge Service Week 2013

The fourth Cambridge Service Week held from 30 September to 4 October 2013 included an industry conference on 'Successfully Making the Shift to Solutions', as well as a series of workshops, a partner event day and an academic conference on 'New Directions for Service Research'. Find out more here.

2012 Service Week ImageCambridge Service Week 2012

The third Cambridge Service Week was held from 17-20 September 2012. There was a combination of events for academics, practitioners as well as member organisations of the Alliance.  This year, Cambridge Service Week also hosted the EurOMA Service Operations Management Forum. More information on the 2012 can be found here.

2011 Service Week ImageCambridge Service Week 2011

The Second Cambridge Service Week was held in Cambridge, 20-23 September 2011. It was designed to be a combination of partner, open and academic events designed to push the boundaries of service knowledge.  

Cambridge Service Week 2010

The Inaugural 2010 Grand Challenge in Service Week was held in Cambridge on 21-26 September 2010. Over one hundred and fifty delegates, including industrialists from the defence, consultancy, finance, engineering and public-service sectors, policy-makers and academic researchers attended the Grand Challenge Summit meeting.

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Cambridge Service Alliance

Welcome to the Cambridge Service Alliance…

  • a unique global alliance between leading businesses and universities;
  • bringing together the world's leading firms and academics;
  • all of whom are devoted to delivering today the tools, education and insights needed for the complex service solutions of tomorrow.

Members of the Cambridge Service Alliance include BAE Systems, Caterpillar, CEMEX, IBM and the University of Cambridge.

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October 2018 Webinar - How Can Hackathons Accelerate Corporate Innovation?'

Oct 08, 2018

In this webinar, Myrna Flores presented the Alliance April paper on how hackathons can accelerate corporate innovation.

September 2018 Paper

Sep 24, 2018

September paper on 'Co-Creation in Practice: Objectives and Outcomes' by Katharina Greve, Veronica Martinez and Andy Neely

Land of Innovation Forum

Sep 23, 2018

Veronica delivered a presentation and a workshop at the 'Land of Innovation Forum' in Canacintra, Mexico.

Blockchain Results Delivered at Rolls Royce

Sep 20, 2018

Research project 'the impact of digital twins on the product development process' led by Veronica Martinez

Interview with Sander Kuik, Canon – for CSA Industry Day 2018

Sep 11, 2018

In a conversation with Sander Kuik from Canon we asked him about his planned presentation at the CSA Industry Conference on 3 October 2018, his thoughts on the theme of the conference, and his vision of the future.

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