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Cambridge Service Alliance

developing new understanding and approaches to complex service systems

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Service Week 2011

Grand Challenge in Service Week 2011

Cambridge Service Week is a series of events hosted by the Cambridge Service Alliance to bring together leading academics, industrialists and policy makers to address the evolving challenges facing service education, research, practice and policy.  The 2011 event was held in Cambridge from 20-23 September 2011. It was designed to be a combination of partner, open and academic events designed to push the boundaries of service knowledge.

Partners Day Service Insights from the Cambridge Service Alliance
An executive programme for delegates from partner organisations during which we explored the latest insights in service thinking. This programme drew directly on the research completed by the Cambridge Service Alliance.

Industry Conference Business Model Innovation in Services: Delivering Competitive Advantage
This one-day conference explored how leading organisations develop innovative business propositions to drive their competitive advantage through service innovation.

Academic Conference - Understanding Complex Services Through Different Lenses
Rounding up Service Week was a two-day academic conference which explored, analysed, and evaluated complex service systems through different lenses – both in practice and in theory – in a unique conference format. The theme for the conference was Collaborating on theoretical and practice perspectives in a Complex Service System.

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Cambridge Service Alliance

Welcome to the Cambridge Service Alliance…

  • a unique global alliance between leading businesses and universities;
  • bringing together the world's leading firms and academics;
  • all of whom are devoted to delivering today the tools, education and insights needed for the complex service solutions of tomorrow.

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February 2019 Webinar - Business Ecosystems Mapping

Feb 12, 2019

In this webinar, Florian presents the Alliance January 2019 paper on Business Ecosystems Mapping.

January 2019 Paper

Jan 21, 2019

January 2019 paper on 'Using Business Ecosystems Mapping to Generate new Competitive Value Propositions'

Webinar 14 January

Jan 16, 2019

In this webinar, Tim Pearce discusses his paper on Bayesian Neural Network Ensembles

December 2018 Paper

Dec 19, 2018

December 2018 Paper on 'Bayesian Neural Network Ensembles'

Webinar 10 December 2018

Dec 14, 2018

Webinar on Service Business Model Innovation: The Digital Twin Technology by Veronica Martinez, Audrey Ouyang, Andy Neely, Caroline Burstall and Dav Bisessar

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