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Cambridge Service Alliance

developing new understanding and approaches to complex service systems

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Service Week 2011

Grand Challenge in Service Week 2011

Cambridge Service Week is a series of events hosted by the Cambridge Service Alliance to bring together leading academics, industrialists and policy makers to address the evolving challenges facing service education, research, practice and policy.  The 2011 event was held in Cambridge from 20-23 September 2011. It was designed to be a combination of partner, open and academic events designed to push the boundaries of service knowledge.

Partners Day Service Insights from the Cambridge Service Alliance
An executive programme for delegates from partner organisations during which we explored the latest insights in service thinking. This programme drew directly on the research completed by the Cambridge Service Alliance.

Industry Conference Business Model Innovation in Services: Delivering Competitive Advantage
This one-day conference explored how leading organisations develop innovative business propositions to drive their competitive advantage through service innovation.

Academic Conference - Understanding Complex Services Through Different Lenses
Rounding up Service Week was a two-day academic conference which explored, analysed, and evaluated complex service systems through different lenses – both in practice and in theory – in a unique conference format. The theme for the conference was Collaborating on theoretical and practice perspectives in a Complex Service System.

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Cambridge Service Alliance

Welcome to the Cambridge Service Alliance…

  • a unique global alliance between leading businesses and universities;
  • bringing together the world's leading firms and academics;
  • all of whom are devoted to delivering today the tools, education and insights needed for the complex service solutions of tomorrow.

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December Newsletter

Dec 05, 2018

Welcome to the December 2018 edition of the Cambridge Service Alliance Newsletter

Gaining Customer Experience Insights That Matter

Nov 26, 2018

New paper on 'Gaining Customer Experience Insights That Matter' by Janet R. McColl-Kennedy, Mohamed Zaki, Katherine N. Lemon, Florian Urmetzer and Andy Neely published at Journal of Service Research

November 2018 Paper

Nov 21, 2018

November 2018 paper on 'Service business model innovation: the digital twin technology' by Veronica Martinez, Audrey Ouyang, Andy Neely, Caroline Burstall and Dav Bisessar

Webinar 12 November 2018 - Co-Creation in Practice: Objectives and Outcomes

Nov 14, 2018

In this webinar, Katharina Greve presents the Alliance September Paper on Co-Creation in Practice.

New EPSRC Doctoral Studentship Opportunity

Nov 09, 2018

New EPSRC Doctoral Studentship Opportunity on Digital technology in the service design and lifecycle with Rolls Royce

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