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Cambridge Service Alliance

developing new understanding and approaches to complex service systems

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Service Week 2012

The third Cambridge Service Week was held from 17-20 September 2012. There was a combination of events for academics, practitioners as well as member organisations of the Alliance. This year, Service Week also hosted the EurOMA Service Operations Management Forum.

Partners Day - Selecting and designing KPIs for complex service contracts
17 September, 2012
An Executive Programme for our partner organisations.

Industry Conference Big Data: an innovation opportunity for complex services?
18 September 2012, Cambridge, UK
A one day conference for senior industrials and policy makers. During the event we explored the potential for Big Data to transform the design and delivery of complex services in both the public and private sectors.

    

Academic Conference - The Future of Services in a Connected World 
19-20 September 2012, Cambridge, UK

The Cambridge Service Alliance hosted the Fifth Service Operations Management Forum during Cambridge Service Week. The Forum brought together leading scholars from Operations Management and other disciplines to explore The Future of Services in a Connected World.

Please sign up to the newseletter here to be kept informed of future Service Week events and other Cambridge Service Alliance activity.

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Cambridge Service Alliance

Welcome to the Cambridge Service Alliance…

  • a unique global alliance between leading businesses and universities;
  • bringing together the world's leading firms and academics;
  • all of whom are devoted to delivering today the tools, education and insights needed for the complex service solutions of tomorrow.

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New Paper - Digital transformation: harnessing digital technologies for the next generation of services

Jun 21, 2019

Check out our recent commentary paper published at the Journal of Services Marketing

The future of digital services and platforms

May 23, 2019

Cambridge Service Alliance Community of Interest Meeting - April 2019

New Paper: Servitization: A contemporary thematic review of four major research streams

May 21, 2019

This study identifies the key themes and research priorities in servitization literature over thirteen years from 2005 and 2017, based on four major research streams (general management, marketing, operations, and service management).

New paper - Redistributed Manufacturing and the Impact of Big Data: A Consumer Goods Perspective

May 21, 2019

This paper builds a conceptual framework to explore whether big data combined with new manufacturing technologies can facilitate redistributed manufacturing (RDM).

HCL joins the Cambridge Service Alliance

Apr 23, 2019

HCL joined the Cambridge Service Alliance as a strategic digital services partner.

View all news