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Cambridge Service Alliance

developing new understanding and approaches to complex service systems

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Service Week 2012

The third Cambridge Service Week was held from 17-20 September 2012. There was a combination of events for academics, practitioners as well as member organisations of the Alliance. This year, Service Week also hosted the EurOMA Service Operations Management Forum.

Partners Day - Selecting and designing KPIs for complex service contracts
17 September, 2012
An Executive Programme for our partner organisations.

Industry Conference Big Data: an innovation opportunity for complex services?
18 September 2012, Cambridge, UK
A one day conference for senior industrials and policy makers. During the event we explored the potential for Big Data to transform the design and delivery of complex services in both the public and private sectors.

    

Academic Conference - The Future of Services in a Connected World 
19-20 September 2012, Cambridge, UK

The Cambridge Service Alliance hosted the Fifth Service Operations Management Forum during Cambridge Service Week. The Forum brought together leading scholars from Operations Management and other disciplines to explore The Future of Services in a Connected World.

Please sign up to the newseletter here to be kept informed of future Service Week events and other Cambridge Service Alliance activity.

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Cambridge Service Alliance

Welcome to the Cambridge Service Alliance…

  • a unique global alliance between leading businesses and universities;
  • bringing together the world's leading firms and academics;
  • all of whom are devoted to delivering today the tools, education and insights needed for the complex service solutions of tomorrow.

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December Newsletter

Dec 05, 2018

Welcome to the December 2018 edition of the Cambridge Service Alliance Newsletter

Gaining Customer Experience Insights That Matter

Nov 26, 2018

New paper on 'Gaining Customer Experience Insights That Matter' by Janet R. McColl-Kennedy, Mohamed Zaki, Katherine N. Lemon, Florian Urmetzer and Andy Neely published at Journal of Service Research

November 2018 Paper

Nov 21, 2018

November 2018 paper on 'Service business model innovation: the digital twin technology' by Veronica Martinez, Audrey Ouyang, Andy Neely, Caroline Burstall and Dav Bisessar

Webinar 12 November 2018 - Co-Creation in Practice: Objectives and Outcomes

Nov 14, 2018

In this webinar, Katharina Greve presents the Alliance September Paper on Co-Creation in Practice.

New EPSRC Doctoral Studentship Opportunity

Nov 09, 2018

New EPSRC Doctoral Studentship Opportunity on Digital technology in the service design and lifecycle with Rolls Royce

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