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Cambridge Service Alliance

developing new understanding and approaches to complex service systems

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Service Week 2013

Cambridge Service Week 2013

Cambridge Service Week 2013 was held from Monday 30 September to Friday 4 October 2013. The key events during the week are detailed below. Click on the links for more details and available outputs.

Industry Day - Successfully Making the Shift to Solutions, 1 October 2013

This one-day conference focused on how companies can successfully make the shift to solutions. The event provided unique insights from leading service providers and academic institutions and offered a valuable opportunity to hear the latest developments in service thinking. It showcased new research from the Cambridge Service Alliance - the 'Collaborate to Innovate - How Business Ecosystems Unleash Business Value'report. [more details and outputs]

Partners Day - Understanding and Innovating the Solutions Ecosystem - 2 October 2013
This was an executive workshop for Partner organisations of the Cambridge Service Alliance, where they shared the latest insights and tools for mapping the ecosystem and designing innovative solutions. 

Academic Conference - New Directions for Service Research3-4 October 2013

The Fourth Academic Conference brought together leading research experts in the area of services to explore New Directions for Service Research. The provided a unique forum for discussion and debate on the latest developments in service thinking. As interest in services continues to grow, new elements are emerging that may be important for the future of their science. The questions asked at the 2013 Cambridge Service Alliance Academic Conference were how is the service scenario evolving and what are the aspects that service research should most importantly address.

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Cambridge Service Alliance

Welcome to the Cambridge Service Alliance…

  • a unique global alliance between leading businesses and universities;
  • bringing together the world's leading firms and academics;
  • all of whom are devoted to delivering today the tools, education and insights needed for the complex service solutions of tomorrow.

Members of the Cambridge Service Alliance include BAE Systems, Caterpillar, IBM and the University of Cambridge.

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July Webinar by Christoph Peters on Modular Service Structures for AI Services

Jul 09, 2018

9 July 2018 - Modular Service Structures for the Successful Design of Flexible Customer Journeys for AI Services and Business Models - by Christoph Peters and Mohamed Zaki.

July Community of Interest Meeting

Jul 04, 2018

In collaboration with our Industrial Partners, the July Community of Interest Meeting (CoI) took place at Perkins, in Peterborough. The focus of this year events is on 'How companies can strategically design, pilot and experiment digital services in the new digital age?’

Mohamed Zaki won the Emerald Literati Award

Jul 03, 2018

Mohamed's and co-authors paper "The interplay of customer experience and commitment" published in the Journal of Services Marketing has been selected by the Emerald Editorial Team as Highly Commended in the 2018 Emerald Literati Awards

2nd Customer Management Leadership Group Academic-Practitioner Workshop

Jun 26, 2018

Dr Mohamed Zaki was invited to participate in the 2nd Customer management Leadership Group Academic-Practitioner Workshop on 17-19 June at the University of Manchester.

June paper on 'Modular Service Structures for the Successful Design of Flexible Customer Journeys for AI Services and Business Models – Orchestration and Interplay of Services'

Jun 26, 2018

June paper on 'Modular Service Structures for the Successful Design of Flexible Customer Journeys for AI Services and Business Models – Orchestration and Interplay of Services'

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