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developing new understanding and approaches to complex service systems

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Service Week 2013

Cambridge Service Week 2013

Cambridge Service Week 2013 was held from Monday 30 September to Friday 4 October 2013. The key events during the week are detailed below. Click on the links for more details and available outputs.

Industry Day - Successfully Making the Shift to Solutions, 1 October 2013

This one-day conference focused on how companies can successfully make the shift to solutions. The event provided unique insights from leading service providers and academic institutions and offered a valuable opportunity to hear the latest developments in service thinking. It showcased new research from the Cambridge Service Alliance - the 'Collaborate to Innovate - How Business Ecosystems Unleash Business Value'report. [more details and outputs]

Partners Day - Understanding and Innovating the Solutions Ecosystem - 2 October 2013
This was an executive workshop for Partner organisations of the Cambridge Service Alliance, where they shared the latest insights and tools for mapping the ecosystem and designing innovative solutions. 

Academic Conference - New Directions for Service Research3-4 October 2013

The Fourth Academic Conference brought together leading research experts in the area of services to explore New Directions for Service Research. The provided a unique forum for discussion and debate on the latest developments in service thinking. As interest in services continues to grow, new elements are emerging that may be important for the future of their science. The questions asked at the 2013 Cambridge Service Alliance Academic Conference were how is the service scenario evolving and what are the aspects that service research should most importantly address.

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Cambridge Service Alliance

Welcome to the Cambridge Service Alliance…

  • a unique global alliance between leading businesses and universities;
  • bringing together the world's leading firms and academics;
  • all of whom are devoted to delivering today the tools, education and insights needed for the complex service solutions of tomorrow.

Members of the Cambridge Service Alliance include BAE Systems, Caterpillar, IBM and the University of Cambridge.

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November Webinar - A System Perspective on Business Model Evolution

Nov 13, 2017

Webinar by Chander Velu on 'A Systems Perspective on Business Model Evolution: The Case of an Agricultural Information Service Provider in India'

Video - What is the Shift to Services Executive Course all about?

Oct 29, 2017

In this video Florian Urmetzer explains the benefits of attending the Alliance's two-day executive programme - Shift to Services

October Paper - Big Data Analytics Architecture for Businesses

Oct 26, 2017

The October Monthly Paper from the Cambridge Service Alliance, on 'Big Data Analytics Architecture for Businesses, by Mert Onuralp Gökalp, Kerem Kayabay, Mohamed Zaki, Altan Koçyiğit, P. Erhan Eren, and Andy Neely

Article on Service Week 2017 in London Evening Standard

Oct 26, 2017

Anthony Hilton, of the London Evening Standard, attended our Service Week 2017 Industry Day event, and wrote about one of the keynote speakers, from Alibaba, in a recent article.

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