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Cambridge Service Alliance

developing new understanding and approaches to complex service systems

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Service Week 2013

Cambridge Service Week 2013

Cambridge Service Week 2013 was held from Monday 30 September to Friday 4 October 2013. The key events during the week are detailed below. Click on the links for more details and available outputs.

Industry Day - Successfully Making the Shift to Solutions, 1 October 2013

This one-day conference focused on how companies can successfully make the shift to solutions. The event provided unique insights from leading service providers and academic institutions and offered a valuable opportunity to hear the latest developments in service thinking. It showcased new research from the Cambridge Service Alliance - the 'Collaborate to Innovate - How Business Ecosystems Unleash Business Value'report. [more details and outputs]

Partners Day - Understanding and Innovating the Solutions Ecosystem - 2 October 2013
This was an executive workshop for Partner organisations of the Cambridge Service Alliance, where they shared the latest insights and tools for mapping the ecosystem and designing innovative solutions. 

Academic Conference - New Directions for Service Research3-4 October 2013

The Fourth Academic Conference brought together leading research experts in the area of services to explore New Directions for Service Research. The provided a unique forum for discussion and debate on the latest developments in service thinking. As interest in services continues to grow, new elements are emerging that may be important for the future of their science. The questions asked at the 2013 Cambridge Service Alliance Academic Conference were how is the service scenario evolving and what are the aspects that service research should most importantly address.

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Cambridge Service Alliance

Welcome to the Cambridge Service Alliance…

  • a unique global alliance between leading businesses and universities;
  • bringing together the world's leading firms and academics;
  • all of whom are devoted to delivering today the tools, education and insights needed for the complex service solutions of tomorrow.

Members of the Cambridge Service Alliance include BAE Systems, Caterpillar, IBM and the University of Cambridge.

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How Can Hackathons Accelerate Corporate Innovation?

Apr 25, 2018

April paper on 'How Can Hackathons Accelerate Corporate Innovation?' by Myrna Flores, Matic Golob, Doroteja Maklin, Martin Herrera, Christopher Tucci, Ahmed Al-Ashaab, Leon Williams, Adriana Encinas, Veronica Martinez, Mohamed Zaki, Lourdes Sosa & Karina Flores Pineda

March Paper - A Service Network Perspective to Evaluate Service Matching in Early Design

Mar 22, 2018

March paper on 'A Service Network Perspective to Evaluate Service Matching in Early Design' by Federico Barravecchia, Fiorenzo Franceschini, Luca Mastrogiacomo

Webinar - Does Buyers' Dependence translate into Financial Performance?

Mar 12, 2018

12 March 2018 - Does buyers’ dependence translate into financial performance? An empirical analysis of manufacturer-service provider relationships - Ornella Benedettini

New Membership Model for the Alliance

Mar 07, 2018

New Membership Model launched for the Alliance.

March 2018 Newsletter

Mar 01, 2018

Find out about the new membership model and our new Alliance Partner as well as other news from the Service Alliance in this new edition of the newsletter.

View all news