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Cambridge Service Alliance

developing new understanding and approaches to complex service systems

Studying at Cambridge

 

Cambridge Teaching

ISMM Projects

Our team is eager to contribute to wider dissemination efforts of service research and knowledge transfer around service operations and management. As such, we are all involved in several teaching efforts. While we are involved in other universities as well and deliver lectures and courses, one of our focusses is to teach the ISMM course (Industrial Systems, Manufacture and Management) at the Institute for Manufacturing, University of Cambridge. There is one 'Service Design Course' per masters course intake and therefore all graduates have been taught how to design service offerings and run service operations.

MBA Programme on Service Innovation at Cambridge.

Members of the Alliance are lecturing on a new MBA Elective at The Judge Business School, University of Cambridge.  The elective is on Service Design and Innovation and is offered to students for selection as an opportunity to broaden experiences and focus on subjects that are particularly relevant to their experience or workplaces. For more information on the Cambridge MBA course click here.

RMIT Programme – supporting the development and launch of a new masters programme in service and support engineering to be delivered in Australia.

Members of the team have developed modules for the Australian Department of Defence’s part-time Masters-level course in Service and Support engineering. The course is led by the Royal Melbourne Institute of Technology (RMIT) and the University of South Australia. University of Cambridge staff delivered the first module in March 2011.  The overall objective is to ensure that the programme establishes a diverse and vibrant learning community that is engaged with service-support issues and problems at the leading edge of industry practice. More information can be found on the programme’s website.

 

If you are interested in a teaching collaboration for your organisation (be it executive teaching or delivering a university course) get in touch and we will help.

Upcoming events

Ecosystems Strategy One Day Course

Feb 27, 2018

IfM, Cambridge

Shift to Services Executive Education Programme

May 09, 2018

IfM, Cambridge, UK

Upcoming events

Cambridge Service Alliance

Welcome to the Cambridge Service Alliance…

  • a unique global alliance between leading businesses and universities;
  • bringing together the world's leading firms and academics;
  • all of whom are devoted to delivering today the tools, education and insights needed for the complex service solutions of tomorrow.

Members of the Cambridge Service Alliance include BAE Systems, Caterpillar, IBM and the University of Cambridge.

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Webinar - Digital Business Transformation and Strategy

Feb 12, 2018

Webinar on 'Digital Business Transformation and Strategy: What do we know so far?' by Mariam Helmy Ismail Abdelaal

Wearable Sensor Technology and Business

Jan 25, 2018

Contextually Defined Postural Markers Reveal Who’s in Charge: Evidence from Small Teams Collected with Wearable Sensors by Julius Dietzel, R. Elena Francu, Benjamin Lucas, and Mohamed Zaki

Webinar - Big Data Analytics Architecture for Businesses

Jan 16, 2018

15 January 2018 - Big Data Analytics Architecture for Businesses - Open Source Perspective - Kerem Kayabay, Mert Golkalp, Mohamed Zaki

December Paper - Buyers Dependence and Financial Performance

Dec 14, 2017

December 2017 Paper by Ornella Benedettini and Andy Neely on 'Does buyers’ dependen­­ce translate into financial performance? An empirical analysis of manufacturer-service provider relationships­­'

Webinar - Outcome-oriented Contracts and Outsourcing relationships

Dec 11, 2017

Webinar by Florian Urmetzer on 'Using outcome-oriented contracts to foster performance improvements in logistics outsourcing relationships', held on 11 December 2017

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