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Cambridge Service Alliance

developing new understanding and approaches to complex service systems

Studying at Cambridge

 

Cambridge Teaching

ISMM Projects

Our team is eager to contribute to wider dissemination efforts of service research and knowledge transfer around service operations and management. As such, we are all involved in several teaching efforts. While we are involved in other universities as well and deliver lectures and courses, one of our focusses is to teach the ISMM course (Industrial Systems, Manufacture and Management) at the Institute for Manufacturing, University of Cambridge. There is one 'Service Design Course' per masters course intake and therefore all graduates have been taught how to design service offerings and run service operations.

MBA Programme on Service Innovation at Cambridge.

Members of the Alliance are lecturing on a new MBA Elective at The Judge Business School, University of Cambridge.  The elective is on Service Design and Innovation and is offered to students for selection as an opportunity to broaden experiences and focus on subjects that are particularly relevant to their experience or workplaces. For more information on the Cambridge MBA course click here.

RMIT Programme – supporting the development and launch of a new masters programme in service and support engineering to be delivered in Australia.

Members of the team have developed modules for the Australian Department of Defence’s part-time Masters-level course in Service and Support engineering. The course is led by the Royal Melbourne Institute of Technology (RMIT) and the University of South Australia. University of Cambridge staff delivered the first module in March 2011.  The overall objective is to ensure that the programme establishes a diverse and vibrant learning community that is engaged with service-support issues and problems at the leading edge of industry practice. More information can be found on the programme’s website.

 

If you are interested in a teaching collaboration for your organisation (be it executive teaching or delivering a university course) get in touch and we will help.

Cambridge Service Alliance

Welcome to the Cambridge Service Alliance…

  • a unique global alliance between leading businesses and universities;
  • bringing together the world's leading firms and academics;
  • all of whom are devoted to delivering today the tools, education and insights needed for the complex service solutions of tomorrow.

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The future of digital services and platforms

May 23, 2019

Cambridge Service Alliance Community of Interest Meeting - April 2019

New Paper: Servitization: A contemporary thematic review of four major research streams

May 21, 2019

This study identifies the key themes and research priorities in servitization literature over thirteen years from 2005 and 2017, based on four major research streams (general management, marketing, operations, and service management).

New paper - Redistributed Manufacturing and the Impact of Big Data: A Consumer Goods Perspective

May 21, 2019

This paper builds a conceptual framework to explore whether big data combined with new manufacturing technologies can facilitate redistributed manufacturing (RDM).

HCL joins the Cambridge Service Alliance

Apr 23, 2019

HCL joined the Cambridge Service Alliance as a strategic digital services partner.

New Thinking about the Future of Services

Apr 14, 2019

Connecting the Digital, Physical and Social

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