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Cambridge Service Alliance

developing new understanding and approaches to complex service systems

Studying at Cambridge

 

Executive Education

In addition to the Cambridge Service Design Programme and the Ecosystems Strategy Programme, the Alliance also works closely with industry, and has developed Executive Education modules in:

  • Service Innovation: The New Business Model for the Digital Age;
  • Business Model Innovation;
  • Enterprise Performance Management.

Service Innovation in the Digital Economy

A new practical and stimulating two-day programme exploring service design and innovation has been launched at the Judge Business School, University of Cambridge.  The workshop explores service design and innovation through a lively discussion of the latest thinking and practical examples so that participants will leave equipped with tools that they can apply in their own organisations.

Topics include the impact of the global shift from providing products towards delivering solutions; how to identify and develop service innovation opportunities; the impact of digital technology on service innovation; designing organisations, networks, infrastructures to deliver service innovation; testing the market-place for service innovation; and developing an implementation strategy to ensure a successful business model. It is aimed at those responsible for designing and innovating service systems, in both the manufacturing and service sectors, and uses examples covering both the public and private sectors. For more information click here.

Business Model Innovation: Changing the Game

This programme improves understanding of the concept of business model innovation, and provides a framework to identify and implement new business models to create sustainable competitive advantage. For more information click here.

Enterprise Performance Management

Issues of how to measure and manage organisational performance are endemic in the public and private sectors. Many organisations have introduced performance measurement and management systems based on frameworks like the balanced scorecard, but research suggests often these add little value; not because the frameworks themselves are flawed, but because of the way they are designed, deployed and used. For more information click here.

Upcoming events

Ecosystems Strategy One Day Course

Feb 27, 2018

IfM, Cambridge

Shift to Services Executive Education Programme

May 09, 2018

IfM, Cambridge, UK

Upcoming events

Cambridge Service Alliance

Welcome to the Cambridge Service Alliance…

  • a unique global alliance between leading businesses and universities;
  • bringing together the world's leading firms and academics;
  • all of whom are devoted to delivering today the tools, education and insights needed for the complex service solutions of tomorrow.

Members of the Cambridge Service Alliance include BAE Systems, Caterpillar, IBM and the University of Cambridge.

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High-Quality Prediction Intervals for Deep Learning: A Distribution-Free, Ensembled Approach

Feb 20, 2018

February Paper on High-Quality Prediction Intervals for Deep Learning: A Distribution-Free, Ensembled Approach by Tim Pearce, Mohamed Zaki, Alexandra Brintrup, Andy Neely

Webinar - Digital Business Transformation and Strategy

Feb 12, 2018

Webinar on 'Digital Business Transformation and Strategy: What do we know so far?' by Mariam Helmy Ismail Abdelaal

Wearable Sensor Technology and Business

Jan 25, 2018

Contextually Defined Postural Markers Reveal Who’s in Charge: Evidence from Small Teams Collected with Wearable Sensors by Julius Dietzel, R. Elena Francu, Benjamin Lucas, and Mohamed Zaki

Webinar - Big Data Analytics Architecture for Businesses

Jan 16, 2018

15 January 2018 - Big Data Analytics Architecture for Businesses - Open Source Perspective - Kerem Kayabay, Mert Golkalp, Mohamed Zaki

December Paper - Buyers Dependence and Financial Performance

Dec 14, 2017

December 2017 Paper by Ornella Benedettini and Andy Neely on 'Does buyers’ dependen­­ce translate into financial performance? An empirical analysis of manufacturer-service provider relationships­­'

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